Customer Reviews

“They couldn't be easier to work with. Very prompt responses, fair pricing and most important- a quality job done right. I wish every life experience was this good.”

“They couldn't be easier to work with. Very prompt responses, fair pricing and most important- a quality job done right. I wish every life experience was this good.”

“We were looking for a good local family business instead of a big box store because we wanted a company that had their own installers. We went to store and decided on the flooring/ carpeting we needed and talked to the salesman there at the time, Mike Larsen. He set up appt and came out within a few days and measured and set up everything we needed to get things done and figured out the costs. We had a ceramic floor in kitchen and an old pergo floor in family room and they were able to go over both floors with a beautiful luxury vinyl plank flooring. They put in all new baseboard and had 4 workers who completed the whole job in 2 days. We love it. It looks great without the 2 different floors. And the carpeting for the living/dining room is really nice too. The guys did a great job and cleaned everything up before they left.”

“I love my new carpeting. It’s better than I expected from the sample. It is so plush and feels so great to walk on it. It was an excellent value. I did checkout a variety of local carpeting companies. I picked Universal because of the reviews, the quality of the carpet and the value. Larry is the associate that worked with us. He was professional and knowledgeable. He explained all of my options so that I could make an informed decision. I appreciate his time and thoughtful consideration. I would highly recommend Universal Carpeting.”

“We had our entire second floor re-carpeted by Universal Carpet, Inc. From start to finish - the whole experience was outstanding. The salesman Mike Larsen was flexible with our in home consultation (we normally aren't home till after 6 PM) and was extremely patient, thorough, and transparent with all our questions and the measurement of our space. He wasn't pushy, and always followed up with any of our questions promptly. He made it a point to make sure we we're taken care of every step of the process, and even stopped by during the installation to answer any new questions. Once we decided to move forward - Dawn Chana made scheduling the installation and financing a breeze. Edwin and his team were top notch. They were prompt, professional, and polite. Edwin was sure to verify the material against my invoice with me prior to any work being completed. The attention to detail is what really stands out. Any existing squeaks in the floor were corrected, the seams were completely unnoticeable, and the edges were clean and tight. All without leaving a single scratch on any surface. All in all, the entire process from the consultation to installation beyond exceeded our expectations. They make other big outfits (Empire, Luna, etc) look like an absolute joke. If you want great customer service, great craftsmanship, and an overall great product - don't skip out on these guys. We couldn't be happier with our new carpeting!”

“Cary had so many flooring samples I didn't have to look anywhere else. Plus they have them in stock I can get my floors done right away”

“My wife and I have been buying flooring products and services from Universal Carpet for many years and and are completely satisfied with the professionalism standards of the best. Keep up the great work !”

“I never write reviews on anything but I feel I needed to share my experience with Universal Carpet. My wife and I shopped all the big box stores for new vinyl plank flooring and found just about the same products everywhere. Prices were all about the same and the products were not substantial at most. I shared my experience with a close friend and he referred me to Universal Carpet. I called and set up an appointment with Mike ******. He came by our house and looked over our situation and brought some sample pieces by. We talked for a while and he invited my wife and I to look at samples at his office. My wife is a picky shopper and with Mike's input and suggestions we decided on a COREtec product to install. The cost was a bit higher than big box, but not much more at all. Mike explained that he could sell us a big box item but he didn't think we would be happy. Mike was not pushy at all throughout the sale process and kept us updated on delivery date and time. We received the product and had it installed this week and we are overly pleased with the outcome!! My wife and I give two thumbs up to Universal Carpet and our rep. Mike ******.”