Customer Reviews

“Excellent customer service!!! Dawn went above and beyond my expectations. I came to universal looking for flooring that would match the existing floor we had in the house as well as the counters in our kitchen, I had been to every big box store as well as two other flooring companies. After showing Dawn some pictures of what I was working with as well as explaining what look and colors I was trying to find she was able to contact her distributors and had samples sent right to my house, she was spot on with finding a flooring that I fell in love with! Dawn kept me informed of how long everything would take, best way to get my flooring delivered and checked in with me through out the entire process. I can not say enough about how helpful, friendly and professional Dawn was. I originally visited universal carpet and flooring to get some ideas, but can honestly say because of how amazing Dawn was, I will not only recommend universal I will be using them when I am ready to choose my back splash as well as any future flooring.”

“Cary Saar, owner, and his staff were professional and very experienced with the decision making process to update our condo flooring. He did an in home estimate and brought samples that were relative to our needs which helped "narrow the search." The installers went above my expectations. Their skill level was superb. They kept the work areas organized and clean. They installed shoe molding which does look better than quarter round. They used leveling compound to make sure the floor would be ready for new luxury vinyl plank. They carefully removed and then replace all of the closet doors. They remedied some transition areas and even swept and vacuumed when the job was completed! The job began and ended as scheduled and there were no surprises. Thank you for helping us complete a beautiful project. My tenant was able to move in the next day!”

“Great service from start to finish. Cary was very helpful and knowledgeable about what flooring we should get to fit our needs. All estimates and timelines were fair, communicated well and done on time. The crew for installation was very professional and efficient. Definitely recommend and will use again for future updates!”

“Quick, reasonable, and perfectly done repair. Amazing communication. Highly recommend.”

“Great price, awesome installers. They were very meticulous about making sure the seam was completely hidden. They cleaned up everything and put all the furniture back into place. Would definitely recommend them.”

“5/5 Stars We absolutely love our maple hardwood flooring. Most of the work was done three years ago, and still looks like new (even with 2 dogs) so we just had Universal back again to do another room with the same hardwood. This additional flooring was a smaller project, so we were able to get on the schedule for labor within a few days of the material delivery. Hands down one of the best improvements to our home at a very fair price. They also installed seriously stain-resistant carpet in the master bedroom and walk-in closet. Great to work with Cary, Dawn, and the pro installation team.”

“The quality of the job was excellent. The installers worked hard and were very professional with great results.”

“They were able to schedule me in for an emergent floor repair as I am trying to sell my home quickly. They then did the repair on flooring that was put in 2 years ago and still charged me nothing because they could see it was originally not put in correctly. It is nice to see a company stand behind their work even beyond original warranty and work to help their customer with such grace. I highly recommend this company for their customer service and reliability.”