Customer Reviews

“Experience was great from start to finish.. great pricing, great installers who were meticulous and neat. Cleanup was also very good. I did shop around and came back because of the on line reviews and the very competitive pricing. You won't regret going with Universal!”

“Cary came out and gave us pricing on all the areas we were considering replacing the 20 year old flooring. He gave us quotes for different materials and was patient while we tried different samples to help us make a decision. His installers, Jake & Josh worked great together and did a wonderful job. We love our new carpet and Luxury Vinyl floors. They carpeted our family room, dining room, living room, main stairwell and hallway - and they installed Luxury Vinyl planks on the rest of the main floor. They even moved all the furniture for us and were very careful with it! When we are ready to carpet the rest of the upstairs, we will be calling Universal Carpet back to do the job!”

“I recently purchased my hardwood flooring from Universal Carpet. It was such a pleasure to work with Cary. He truly cares about his customers and wants to make sure they are happy. I had many questions and was a bit apprehensive . Cary answered all of my questions and was very patient. Installation was very good. They came at the time stated. Cleaned everything up after the job was done. I would not hesitate to use this company for any future projects. Thank you Cary, and the installation team!”

“great experience with the staff and their contractors in replacing carpeting, and also replacing a tricky ceramic tile floor with vinyl tiles. every estimate, evaluation and appointment was on time and the work was professional... very happy with the results -- many thanks!”

“Had Universal redo almost all of the flooring in our townhouse (washroom tile, downstairs carpet, and upstairs wood floors). We also had them replace all of the floorboards. They were very accommodating and easy to work with. The contractors they used did a great job. They even recommended changes to our plans that resulted in a better result than we had hoped for. There were a couple of touchups they had to do after the work was complete, but they had no problem doing them.”

“Hi LARRY & All, We Want to say how much we enjoyed dealing with your company Universal Carpet.sanding & refinishing our floors.we had 3 people over to give pricing universal was in the middle price wise. but salesman Larry sold us.sometimes you just know & larry was great explaining & assuring that universal was a long standing & good company that prides themself on a job well done.I looked up a few reviews lots of nice words so we set it up to be done while we were on Vacation.We left a little worried hoping we made the right decision. So We walked in after a week Vaca. & the wife was almost in tears it looked so nice. thank you thank you! I picked you out so im looking good to here for at least a week or so.. :) We Will be calling when we finish the basement Sincerely Joe & Cathy Sucato”

“Great experience - Cary was quick, friendly, and got our stairwell repaired/refinished and tilework in our laundry room put in as promised - his teams were professional, courteous, and the level of engagement Cary maintained throughout blew me away with regards to availability and follow-up to all of my questions.”

“We love the work your company did! The carpet is absolutely flawlessly installed. The tile was done quickly and perfectly as well. We couldn’t be happier and will be sure to refer anyone we know your way!”