Customer Reviews

“From the moment I walked into your store. I was impressed by the amount of samples available. I explained my situation to Larry, explaining I needed this carpeting quickly. Larry was courteous, professional and really helpful. Based on my selections he sent away for samples. He came out to my home later that day and I returned to the store a few days later. Based on my needs and carpet selections, Larry suggested an in house carpeting which I fell in love with. My carpet was installed the following week and it’s beautiful. The price was very fair. This company and their staff including Dawn are outstanding. I highly urge anyone looking for flooring to consider Universal. I know if I need carpeting in the near future, they will be my first choice. Forget Big Box stores. I believe in supporting my local businesses!”

“Was very impressed with Universal Carpet from the initial contact all the way through installation. There installers were very professional and the install look great.”

“The entire process was seamless. Timing, quality, pricing and service can't be beat. Universal Carpet transformed our business in just days.”

“I just wanted to take a minute and let you know how happy we are with your service. The guys that installed our carpet were great to work with. They took the time to scrape the floor and to tighten up squeaky spots on our stairs. We are very happy. Thank you Rudy and Carol”

“Universal Carpet did a great job, again! They replaced our family room carpet many years ago, and they did a great job when we replaced it this time. The guys were very nice, left absolutely no mess, and the seam is completely invisible! Very happy with our selection, the price, and the install.”

“I would definitely recommend scheduling time to review your flooring needs through Universal. We were very pleased with the service, floors, and the installation! SELECTION - We had a great experience selecting vinyl flooring (that looked like wood) and carpet for our home. When we met with the sales staff (Larry) he took time to educate us on the features and considerations for the products we were considering. He shared what to consider based upon having pets, children, heavy traffic, etc. Larry provided us the opportunity to take some floor samples home to look at them in different rooms and under different lighting conditions. That was really helpful. Ultimately we changed our minds after viewing our selections in those different settings. Larry came to our home to measure for the flooring. He was thorough and talked through the flooring needs, areas of concern, considerations for molding/trim. He diagrammed the entire space and provided us a very detailed quote. Larry was responsive when we had additional questions and made himself available in person and via text. It was very helpful. ORDERING/SCHEDULING - Larry passed the ordering information on to Dawn who took over as our primary contact. She ensured the order for flooring was placed and she kept us informed of back orders and scheduling needs. Our vinyl flooring was back-ordered due to COVID, but Dawn gave us updates and kept us informed. She scheduled delivery and installation dates based upon the expected arrival of the materials so we could get it installed as quickly as possible and minimize waiting. INSTALLATION - We had two primary installers working on our 1350 square foot installation. They were scheduled to work for 4 days but got the work done in 3 days. It was a pleasant outcome. The installers were timely, hard-working, and they really kept the area clean. Every day they swept up the work areas and kept everything very tidy. They were also very courteous and focused on their work. The installation was well-done. It was meticulous and really looked amazing.”

“Everything went extremely well. Larry worked with us and answered every question honestly and promptly;. We love the carpet and could not be more pleased with everyone we dealt with. Great job Universal!!! Roger & Linda Palmer”

“They were very professional and did an excellent job installing office carpet in a comercial setting.”