Customer Reviews

“I was very impressed with Larry, our salesperson, from the very beginning. He took his time with me and helped to select the perfect lvp flooring and carpet for our home. My next project will be with them as well. Do yourself and your home a favor and use their services. You will not be disappointed!!! Thanks again Universal Carpet for a job very well done!”

“First impressions make a lasting impression. I called in to inquire availability and pricing of material. Larry returned my call within a few hours hours and went above and beyond with helping me. Though we aren't currently in the market, Larry's customer service and kindness truly represented this business and for that I will make sure to use Universal Carpet in the future.”

“Local Elgin company was critical when selecting a vendor. Service was great. Cary was able to get our carpets installed earlier than originally scheduled. Would highly recommend Universal Carpets to anyone.”

“My salesman I worked with is Larry, he is honest when I ask for his opinion and understand I would like to have a great looking floor and I’m on a budget. Thank you for your assistance Larry.”

“Excellent, professional, honest and reasonable. After seeing google reviews and checking out Home Depot and Lowe's, we thought we would check out Universal's selection. While the selection was not as expansive as I might have thought for a store that specializes just in carpeting, the quality they carry is impressive. We wanted only nylon carpeting, which was limited at the big box stores. Cary was so nice, honest and easy to work with. He was very patient and forthcoming with all our questions. The carpet was in within three weeks of our order as promised and the installers were so good and respectful of our property. I'm so glad I went with Universal and not Home Depot or Lowe's. I love my new carpeting. I recommend going for the premium padding for the extra cost. So nice under my arthritic feet!”

“I appreciated your prompt service. Very professional and courteous. My flooring looks beautiful. Thank you, Cheryl Owens”

“We recently had 5 bedrooms carpeted by Universal Carpet Inc. Very happy with the whole process of selecting, scheduling & installation. Cary was very easy to work with. The installers were very professional and we really love our new carpets.”

“The salesman was very knowledgeable and the quality of the carpeting was excellent. Installation was completed as scheduled with experienced installers who were friendly and very professional. Top rated experience! Great job everyone!”