Customer Reviews

“A wonderful experience! I absolutely recommend! We had gone to several other local carpet stores on a gloomy Saturday morning, and felt like we were 'bothering' the sales staff. One barely got up out of his desk on the other side of the sales floor to even acknowledge us. They helped us, but with more of a 'used car salesman' feel. Then we walked in to Carpet Mart and were greeted immediately by Tom! We told him our needs and what we thought we might be looking for. He took us in the warehouse and explained the remnants and how they're priced, and what they are. The prices and sizes are clearly marked and if any are their top of the line brand, Karastan, then they are clearly marked Karastan. The remnant price signs are clear and easy to read and make sense of. Tom needed to help another customer but said he'd be right back. At that point, he had already gone above and beyond the other stores I'd been in that day. I decided right then and there I don't even care about prices anymore (which were below the other places and for a better carpet), my sale is going to Tom! He came back and of course helped us beyond belief, explaining carpet pad options, letting us walk on them, etc. SOLD! Carpet Mart is a family business, and it shows. They care about their customers and treat them right! John, Tom's dad was driving by and saw all the cars in the lot and stopped to be of help! (The other carpets stores had no cars in their lots that day!) We had measurements but John called a couple days later to set up a time to come out and double check them. The install was 2 weeks later and the installers were professional, quick, and clean. They did an excellent job! I love my thick lucious new carpet! Bottom line, USE CARPET MART! To everybody I've told about my new carpeting, I've also insisted- use Carpet Mart! For my future flooring needs, I will definitely be back!”

“Had new carping installed in our downstairs large family room and bedroom. this included removing old carpeting and pad. john and his team are very professional and did excellent job on this project, including helping with carpet selection. installation was also excellent and timely.”

“We decided to buy new carpets for two bedrooms and our living/dining area. We went to Carpet Mart and did not consider any other carpet supplier. We have purchased carpet from John and Tom in the past. We have always gotten excellent service, high quality carpeting, and quick efficient installation. Everything was handled professionally and all questions were answered right away. John also suggested that we use remnants for the bedrooms and this saved us a lot of money. The installers worked quickly, and efficiently, hauled out the old carpet and cleaned up thoroughly before they left. We will buy from Carpet Mart in the future.”

“We had a very good experience with Tom. Extremely knowledgeable and professional. They have a very good assortment.”

“Great service, friendly staff, amazing selection. All in all, my experience was 5 stars! Thank you, Carpet Mart!”

“Best place for service and flooring!!”

“Great quality from the sales floor, installation, and quality product. We were kept informed of delivery changes, staff answered all questions with adequate knowledge, and installers were prompt, courteous, and informative. Very happy over all.”

“The website was extremely user friendly. We were able to filter and find area rugs we liked. We went to the store, showed Tom our selection and he was able to find the same or similar ones in stock. Showed and explained the different materials that they would come in and called his vendor to see if the larger sizes were available (which they were). Friendly, knowledgeable, and a great sense of urgency to answer our questions and get what we wanted. Thank you!”