Customer Reviews

“Westbay installed carpet throughout our entire upstairs and basement. We had a great experience, starting with exceptional customer service from the knowledgeable sales team, all the way to the professional and personable installers. I would recommend Westbay for any home decorating needs. The quality this company provides ranges from the great customer service to the finish products.”

“Brady 3 relies heavily on our vendors to provide the highest level of service to our clientele. WestBay has proven time and time again that they are a reliable, trustworthy, efficient, and educated supplier of flooring and wall surfaces. We appreciate the time and design input they share with our team and clients. Meeting deadlines is crucial in our industry, and WestBay does not disappoint. The professional attitude from the sales team to installers has made WestBay our go to for flooring!”

“I have worked with Westbay Floor Source for over 20 years. Their selection, professional staff, and excellent customer service have made them an easy choice for even the most complex design jobs.”

“We use Westbay for all of our flooring/subcontracting needs. Tile showers, carpet, laminate, etc. Punctual and fair. Great company.”

“West Bay was very efficient in taking the time to measure our floors, have us to their show room and show us all options within our budget. We had a need to get part of our flooring in almost immediately and they were able to work with us and accommodate. Their carpet installers had many years of experience, were extremely efficient and even stayed overtime to get our carpets installed same day. We've now used West Bay in two of our homes and have been extremely pleased with our experiences.”

“Early in 2014, my wife and I met with Karen Minzenberger, the West Bay Floor Source design consultant, about our remodeling project of two baths and re-carpeting major portions of the house. Karen was superb – working with her was a first-class experience! Karen spent time reviewing our remodeling plans, talking with us about the total project and getting a sense about our tastes. Within a matter of one or two visits, we had all aspects of the project we were considering decided. Karen was able to present thoughtful ideas that were creative and fit our sense of style. She was such a good partner and West Bay’s pricing was so fair that we had no reason to shop beyond. In addition to using Karen as a design consultant, we had West Bay install the tile and carpeting. The tile installers were so diligentand precise that we could not be happier with their work. Karen Minzenberger and the West Bay team are fantastic!”

“We were very satisfied with the work done by WestBay Floor Source. They provided a good, quality product and excellent design service. Their customer service both during and after the process have been great! We built a new house and WestBay did all of the flooring throughout the house as well as the tile in the master bath. Unfortunately, our builder did not provide any sort of design assistance. So, it was nice to work with the designers at WestBay. Karen went above and beyond to make sure we were happy with our selections and that we were able to find something that worked within our budget. Scott has done a nice job of following through after the fact to ensure everything is installed correctly and to our satisfaction. Overall, a great experience!”

“I am Interior Designer and have worked with WestBay on numerous jobs. Their installers are very experienced and accommodating. On this specific job, they went above and beyond in helping with some floor outlets. It was a very large project and they got it done within the timeframe needed.”