Customer Reviews

“WestBay did a great job, we will definitely be doing more of our tile work with them. Would absolutely recommend!”

“I really appreciated how prompt and considerate Westbay was in regards to our project. They were not only timely and efficient but so helpful every step of the way.”

“Great showroom, friendly staff and they work hard to earn your business. Our remodel looks beautiful thanks to Westbay!”

“I just recently started contracting work for Westbay and I can honestly say they are the best carpet/flooring company I've ever worked for. They go out of their way to please the customer and they do the same for us installers.”

“WestBay did 2 tile backslashes for my showroom displays and they look great. The staff was very helpful and the installers did a great job!! Tom Caruso Owner Caruso's Cabinets Avon, Ohio”

“From the moment I walked into Westbay, I was treated like family. The experienced and talented design team took a lot of time to help me choose the best glass tile backsplash to go with my kitchen's decor. They made recommendations and sent me home with several samples to try out. When it came time for installation, the crew was prompt, courteous, skilled and professional. When they were done, my new tile not only looked fabulous, but they cleaned up as if they'd never been there. This turned out to be one of the best investments to upgrade my kitchen that I have made. I would recommend West Bay decorating to anyone, anytime.”

“We have had nothing but positive experiences working with Westbay Floor Source. Since moving into our home in 2007, we have used Westbay on three separate occasions: Installation of vinyl plank flooring in a previously unfinished portion of our basement turned into bar area…. installation of carpet in the stairwell into our basement and another finished portion of our basement… and finally one big carpeting update in our living room, dining room, main stairway and upstairs hallway. I do not have a great eye for interior design, and the people at Westbay were fantastic at helping us find a color for our carpet that suited our house/paint colors best, while also thoroughly explaining the differences in our carpeting options and making recommendations to us based on how we live (including the fact that we have young, often messy kids to consider). In addition to the great product, we also appreciated the personalized service from a local, family-owned company. We will continue to use Westbay for any future needs and would recommend them to anyone looking to make updates in their home.”

“We are loyal customers over many years and have purchased both sheet vinyl and vinyl planks for several projects at 2 different homes. The latest experience in 2015 with Liana as the in-store sale rep was the best - she was welcoming, courteous and efficient. The in-store experience could have been better on previous occasions as we usually had to search for someone to take our order. The installation experience has always been outstanding and we always ask for "Don" as the installer. On the latest project he teamed with Dave and they were an excellent team. Arrive promptly, work hard all day, and truly are perfectionists about the outcome (as are we). We did try a flooring project through Costco to save money. The outcome looked wonderful but took about 10 days for a project that was 1/3 as big as the recent project thru Westbay which took just 3 days. The installer thru Costco often worked only 2 hours per day - he said he was 45 yrs old and didn't want to expend so much physical effort anymore. Things cost what they do for a reason and it's always true that you get what you pay for.”