Customer Reviews

“The good - I am happy with the new flooring, definitely a good pick. The installers, Brad and Brad, did a great job installing the floors, explaining where there was some settling, but that did not stop the installation. They were here before the start time and kept the areas as clean as possible. I recommend them because they were professional, knowledgeable and experienced installers. The bad - Installation project was not efficiently organized from the point of Sales to the time of installation, though Gary was very attentive and even provided his personal cellphone. I bought the floors on 8/26 and they were delivered on 9/16, thinking the installation would be the next week, yet the flooring was completely installed on 10/6. I had to follow up on several occasions to confirm the installation date, since I did not receive a call after the flooring was delivered. Also a dump was not ordered, something that was not explained or added during the Sales process, which I would have preferred since a couple of garbage bins were left on my front porch overnight with some of the old flooring (not the fault of installers). I give it a 5 stars because the floor looks great, but recommend following up with the Sales and Project teams to understand their process.”

“Great customer service. They had what we needed for a big project and always answered any questions we had and they had excellent communication skills.”

“This is my second time working with the guys over at Flooring RVA. They did an excellent job on my hardwood floors. I’m in the process of renovating my bathroom and I decided to redo the bathroom floors. I’ve been working with Matt Turner and he’s awesome and a pleasure to work with. For my next flooring project I definitely will be returning to Flooring RVA.”

“Gary was a pleasure to work with. Very detailed with quick responses to any questions. Thanks!”

“recently had my floors refinished. older richmond home from the 1940's- Karl did an amazing job! exceeding my expectations. very clean and professional and excellent work! Matt was very helpful through out the whole process, from the estimate to helping me get on the schedule to being my contact point on some last second scheduling changes. i would absolutely recommend for flooring needs.”

“Good guys. Haven’t hired them yet.”

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“Friendly, helpful and knowledgeable staff. Showed me a product I hadn't seen. Huge selection of flooring options. Awesome!”