Customer Reviews

“EDIT: After posting a negative initial 1 star review, Robert, the President of Flooring RVA reached out and consistently comminuted until my concerns and needs were address. While I have not had any work done as of yet, I am planning on using Flooring RVA for my carpet removal and LVP installation in the near future.”

“Flooring RVA is an amazing flooring company. We are moving from coast to coast and planned to renovate our floor remotely. I planned ahead for 1 month and signed the contract with different company. On following morning after contract signed, they told us that they can't do it within the timeline they had promised and asked us to change the material the we picked. I was so desperate since we gotta have to move in 2 weeks. I called at least 4 companies but no one can make it happen in time until I found Flooring RVA through Yelp. I called them and explain our situation. SHANE is an amazing sales representative. She listened and empathized our situation. She couldn't promise but she made an effort to co-ordinate with everyone and got a green light from Robert to make this happen in 2 weeks. They sent the team to survey on the same day I first called them and received an estimation within first 24 hours. They finished all the works we need in 9 days after we signed the contract. They keep me posted about everything that happened, reassure and calm my anxiety. Robert sent me the photos to let me know that all the jobs done. I can't thank you Flooring RVA enough for this enormous help to our family. To me, Home is essential for life and flooring is fundamental of home. Flooring RVA do their job so smooth and stress free, reliable and extremly professional. We are so lucky to found them. THANK YOU!”

“Love Flooring RVA! I am a local investor and they get all my business! You cannot beat their service and pricing!”

“GOOD WORK. Invest with a well-known company where you will have access to create and fund your account yourself, have full access to monitoring your trading, and how your profit goes, and at the end of every successful trading, you can place your withdrawal requests to your bank account or bitcoin wallet with no stress. I am a living witness. With MRS Hendrick Jennifer trading is made easy. WhatsApp;+13856454058 Email:hendrickjennifer450@gmail.com”

“Great people. Great prices. Scheduling and Installation was a breeze. Great workmanship. Flooring RVA is the palce to go for all your flooring needs.”

“We had been shopping for carpet for a while and just happened to be driving by Flooring RVA, when we noticed it and decided to stop in. We were immediately welcomed by Gary who helped us with all of our questions and helped us find a super great carpet for a great price! Once our carpet was in Johnathan got us on the schedule ASAP which was awesome! The installers were friendly, and quick and did a beautiful job. I am so happy with our carpet and so glad we chose Flooring RVA! It was absolutely worth it! THANK YOU!”

“This is the second job in our home that we had Flooring RVA do the work. Excellent service, beautiful work. We love our bathroom remodel and will be doing two more in the future. The service was on point, staff and contractors were top notch. Before and after pictures of our beautiful master bath.”

“Latest Edit: Flooring RVA flooring came back and did everything to fix a majority of the issues (minus the discoloration of the stairs). Updating my review to reflect that they went out of their way to get the rest of the major issues fixed up - increase in stars! Previous: Writing this review as I’m now unfortunately overly frustrated with the lack of action, communication, and quality of install with my floors. Paid well over twenty-something thousand to get my floors ripped out and replaced in the entire house. Initially, process was smooth. Though slower communication in the beginning, they got materials delivered and were able to get started relatively quickly. I expressed concern over a hump in my kitchen flooring and paid them to fix it, they assured me they could fix it - had someone come out, ripped up the previous flooring and reduced the hump, but did not fix it completely…fine - I expressed that as long as there would be no issues with the flooring install over it, I’ll leave it be. The install required ripping up all current flooring and carpeting and replacing it and the underlying lauan, level where necessary. Install days - took about 2-3. One person out of the entire crew spoke English, and he was gone a majority of the install. I had issues trying to address any concerns with the installers throughout the day as a result (even with google translate). These guys worked HARD (seriously, these guys flew). However, not once was any leveling compound used, and they installed quickly over areas that seemed like more attention was required. The hump in my kitchen flooring did in fact become an issue - one I’d expressed concern over multiple times before, during, and after the install. The curvature has popped the vinyl planks out of place. Doorways are now problematic, and feel like there’s space/ air under the boards laying across them. In certain doorways, the vinyl has completely broken apart and now pops up and down like a springboard, the ridges completely broken off - which is unfortunate as it’s in main areas. Some spots look as though pressure has done something odd to the end of planks (crumpled up), and other spots are not even properly locked into place. The wood stain on the steps simply did not take - instead of grey, it looks green/yellow in many spots. I went with Flooring RVA because they marketed a year install warranty and excellent customer service. I started the process of reporting issues in July/August - August 8th is one email I see doing a quick check. I’ve contacted the sales guy who said he’d pass the info along several times (very friendly and helpful, i feel like he’s doing what he can to push the issue to the attention of those who need to be looking at it, but to no avail). One guy came to look after the initial call. He stated that these are clear install issues, but it’s been radio silence ever since. Nothing has come of it, my family is growing, and I’ve run out of patience and time to continue to chase this problem down quietly. What was supposed to be a great experience and wonderful addition to my home in preparation for life’s next steps has become a source of daily disappointment and anxiety.”