Customer Reviews

“Cody helped us pick out the perfect floor for our downstairs. Very happy with the product and experience we had with Creative Carpet and Flooring.”

“We have worked with Creative Carpet & Flooring twice in the past two years. The first time our basement flooded and we needed new carpet. They were so helpful at the store and understood exactly what we were looking for. We found what we liked and they came our right away and measured. They said it would take two weeks so we scheduled a installation date and everything went great. Unfortunately, our basement flooded again two years later. I called them up and told them what happened. They told me they carried the same carpet and the best part was they gave me the sale price that I received two years ago! We have dealt with other places and have never come close to having this type of service! Thank you for making this part so easy while dealing with the rest of the damage from the flooding!”

“Very helpful the minute I walked into the door!!”

“We couldn't be happier with our experience with Creative Carpet & Flooring in Highland, IN. From the day we first walked into CC & F to look for carpeting thru the date of installation, CC& F customer service was outstanding. Autumn Sibo patiently answered all of our questions, explained the differences between various types of carpeting, and ordered samples to be sent to our home. She arrived at our home at the arranged time to measure and prepare an estimate, which we received quickly via email. She also called to go thru the estimate details over the phone. Once an install date was set, she remained in contact with us via email and phone. Our installers, Dave and Noah, arrived on time and were efficient, professional and respectful of our home. They even swept the driveway when they were finished. We had a few special requests during installation (which we made known prior to install day) and they patiently worked with us to meet those requests. We absolutely love our new carpeting and highly recommend CC& F. That being said, I feel that part of the responsibility for a good exerience lies with the homeowner. Anything you can do to make the installers' job easier will go a long way toward helping the job go smoothly. If you have special requests, be sure to make them know before installation. Empty rooms as much as possible and box up knick knacks and any items you don't want damaged. If you can, remove doors in areas to be carpeted. And finally, if you have furniture gliders, use them to help move heavy furniture from room to room.”

“Buying carpet was never so easy! Dana helped me choose the carpet and supplied multiple samples- she was so patient! She worked on getting me the best deal! If that wasn't enough, the installation team, headed by Dave, was so professional and did a fantastic job! I replaced a whole house of carpeting and it looks amazing! I would highly recommend Creative Carpet & Flooring!”

“Nice place and nice people. I just wish they wouldn't coerce customers into buying the most expensive carpeting. Some people can't afford it.”

“Talk to Michelle - she is awesome. Very helpful in quality and color selection. Perfect install as well- two seams that are invisible. High quality product and professional install.”

“After going to another carpet store, where we didn’t feel the staff was interested or showed concern for our needs, we researched and choose to go to Creative Carpet. From the time we walked in we were greeted by professionalism. Cody our salesperson had a vast knowledge of their products and explained things in detail. Even after I found the carpet color didn’t work, they worked with us to replace under their warranty program. I would highly recommend this company, ask for Cody, you won’t be dissapointef.”