Customer Reviews

“Had a great experience getting laminate hardwood in our bedroom. Not one year after the building our new home the carpet looked 10 years old, worn and matted. The builder uses Carpet Den so we called them. Our Sales Rep, Nancy Pentecost was prompt, courteous and did exactly what she said she'd do. She kept us updated throughout the process and was great to work with. The install crew was great too. This was a small job but we were treated like we were buying flooring for the whole house.”

“We purchased our new floors from Carpet Den (Thomas Collie) and they were installed by a wonderful install team! Our flooring transitions were not shipped with our order and thus couldn't be installed at that time (no biggie). Since then, it's been a nightmare trying to coordinate with Carpet Den to install our transitions. Johnny at CDI informed me today that, as the customer, I should contact the install crew about our missing transitions as he had no information about them. For $8k in new floors Carpet Den should take ownership of coordinating / installing any missing floor components instead of requiring the customer to do the leg work. CDI's products are amazing and that's what attracts new customers like us, but great customer service is what 'retains' customers and it's here that they fall short. Will update again after our install is complete. UPDATE: The transitions were installed after our salesperson Thomas contacted us and the finished product (shown here) is very good. Updated from 2 to 4 stars after prompt response to our issue. Hickory flooring throughout our first floor. Would recommend.”

“The front desk check in person is super helpful, maybe even the most helpful person in the whole store.”

“Aaron K. at Carpet Den Interiors in Franklin, TN was our main contact during the purchase and installation of carpeting, and he excelled in every aspect of our experience. Not knowing if they would service us in rural Tennessee, Aaron was more than happy to come out providing a free estimate and measurement for carpeting two rooms. He confidently answered all our questions regarding installation. We agreed to a showroom meeting the next week to pick out carpet samples and go over cost estimates. Aaron was very helpful with narrowing down the carpet and padding choices to meet our current lifestyle. Carpet Den supplies an extremely helpful booklet explaining installation procedures and expectations that are not often covered. It was during installation that Aaron really excelled while solving a couple issues regarding tack strips and a leak that was discovered under the old carpet. After we made repairs to a section of subfloor, Aaron sent an installer back out at no additional cost to finish the carpet installation. We will definitely use Carpet Den Interiors for our next carpet project, and highly recommend them for all your flooring needs.”

“Recarpeted our entire home and the entire process was superb Ashley our sales co tact brought samples to our home for easy selection and secured a timely install date. On that date the installation crew arrived promptly and began work immediately. Even on one of the hottest days of the year, the worked tirelessly and did a great job. Rod and Omar were leading the crew. They did great job of installation and were careful not to mark up any walls or trim as they works. Super experience from start to finish”

“Many companies talk about customer service and "standing behind their products and work." This company OWNS it!!! When we encountered a small problem with our new home, there was no debate or delay. They immediately fixed the issue - and actually made it look even better!!!! It's refreshing to see a company that genuinely cares about its customers!”

“This is a delayed review as I have a newborn. I want to start by saying the floor install and sales process was 5 stars. The trim install was 1 star. The floors look great. The trim install was a headache miscommunication occur by both parties but that is not impacting this review, the finish product is. I would have performed the install myself but because as stated above I did not. I am not a professional so I expected to be as good or better then my work as I have trimmed base and case in this whole house. #1 I used 1x6 trim the installer missed more studs then he hit so I came back through with a nail gun. #2 the holes on the base were filled with caulk not putty so it shrunk and the nail holes were very visible. (I am repairing today with MH putty so this is fresh on my mind). #3 the installer struck the board with the base of the hammer so I am having to putty that as well. The painting was decent but doesn't matter as I have to repair the board faces.he came back multiple times but at a certain point it's not worth the effort of having them come out to complete the work your self. 5 starts for flooring installer. 1 star for baseboard install subcontractor.”

“This is our 2nd time using Carpet Den in a year on 2 different houses. Traci was on site to measure and give us ideas, we cannot recommend enough. Very professional and prompt.”