Customer Reviews

“I am not one to routinely write a review. On a recommendation, I contacted Don Lavato at Carpet Source. Prior to meeting with him, we went to look at tile at a tile store. We were incredibly overwhelmed with the variety of tile and left with a few samples that ultimately did not work for us. During our meeting with Don Lovato, he asked some appropriate questions, looked at the area we were considering and simply went to his van, got some samples for us to consider. His ability to analyze our needs was exceptional and we made a decision not only for the tile but also for the carpet during this first meeting. It was simple and the recommendations made by Don met our needs very well. It was a very easy decision to go with Carpet Source. We ordered a significant amount of carpet as well as tile for almost all of our entire house. The project started with the removal of existing tile. I was told they had special “dustless tile removal” equipment. I was very skeptical as I know how much dust is involved in tile removal. The removal went as they described. Virtually no dust was generated. I can highly recommend Carpet Source for providing us with ideas to consider on the onset to an excellent final product. As one who is detail oriented, I would easily recommend Carpet Source for any of your flooring needs. The support and follow up during a 2 week period of installation was exceptional. Special thanks to the staff including Dillon and Andy for making frequent visits to see how the project was progressing, and to Ruth for handling the financial and warranty issues and of course to the excellent attention to detail by the actual tile and carpet layers.”

“Don w/ Carpet Source has done flooring for us several times over the past 20 years. He is very professional & knowledgeable. He can quickly narrow the search so we don't have to spend hours reviewing samples, but still wind up with the perfect product for our needs. Last project was August 2018.”

“Excellent service, competitive price, fantastic installation”

“We had our house carpet replaced with new by Carpet Source. The whole process starting with Tim coming out to show the samples, everyone in the office and the installers was awesome. Being in the carpet business, we know more than the average customer and therefore, can be a little more demanding, but Carpet Source knocked it out of the park with the whole customer service experience. Thanks Carpet Source! I own Chem-Dry of New Mexico and have referred Carpet Source numerous times. Never have I had any negative feedback from my clients and have had several compliments on the service and prices. I will continue to recommend Carpet Source to my customers.”

“What a fantastic experience!!! We are first time flooring customers. Don Lovato and his company (Carpet Source) made the entire process so easy! Don was patient, knowledgeable and professional. The office staff was fantastic and the installers were amazing! If you are in the Albuquerque metro area and need flooring or carpeting, Carpet Source is the place to go. The quality is top notch and the product is affordable! Thank you Carpet Source! I need a 6th star!”

“Don and company did a great job 3 years ago replacing our aged carpet. A recent warranty issue was just resolved with that carpet, and now we have newly replaced carpet and pad that Don brokered with the manufacturer. Talk about standing behind your product! Refreshing how this company goes the extra mile to keep a customer satisfied. Great staff from sales and office, to the professional installers. 5 Stars!”

“Competitive pricing, knowledgeable sales staff, efficient installation, professional office staff & helpful warehouse staff. Awesome experience.”

“My wife and I are realtors and are constantly needing to recommend carpet replacement for our clients when they want to sell their homes. We always call Tim Hickman and he's always ready, willing and able to get us an estimate quickly. I've met him at many appointments with my clients and he is always courteous and professional. The installers are great too and their installations are always on time. Prices are great and the work is top notch. We are extremely happy with Carpet Source, Tim Hickman, Don Lovato, Ruth and everyone at their offices. We depend on our vendors to make us look good and Tim and Carpet Source always makes that happen! Thanks again!”