Customer Reviews

“During times when customer service is lacking and when you do not receive professional and knowledgeable expertise. FLOORZ STRONGSVILLE blows that perception away. The team of Bill, Vanessa, Lianne and others are not only top of their game, they are informative, and they strive for excellence in your interaction with them. They are way above a five star!!! I would recommend them to anybody. Judy Tengler”

“Great customer service! We will definitely be stopping back in when we are ready to do our project.”

“Liana is amazing! Super nice and helpful when picking out new flooring for a kitchen remodel. And, the prices are great!”

“We just had vinyl and carpet installed in our entire house by Floorz. It was a wonderful experience from start to finish! Our sales rep Jessica and all of the store personnel were very friendly, knowledgeable and patient. The installers Darryl and James went beyond our expectations and did an impeccable job, no short cuts taken here! We’re we’re also happy with the job completed at my Mom’s house as well.”

“They have a great selection and made the whole process very easy. We redid our basement with LVP and redid a staircase with new carpet. Overall very happy with how it came together and I'd use Floorz again for sure.”

“Floorz is a company that defines customer service. We needed a carpet repair, and Floorz responded quickly. They diagnosed the issue (caused by the original installers from another company), arrived on time, fixed the problem, all at a reasonable price. The carpet looks great and we couldn't be happier. It's great to work with a local company. I'd recommend Floorz to anyone. They truly "get it."”

“Everybody from the sales people to the install team did an awesome job. They helped me get the carpet that we needed, and the price was great! Service was fantastic. Go to Floorz for everything you need!”

“After deciding to replace our aging carpet we opted to go with Floorz (Strongsville, Royalton Road). Danielle, the sales associate, was great in explaining our various options such as types of padding and soil resistance of different carpet types. We got what we felt was a very reasonable price and gave the go-ahead to install the carpet. As the workers were installing the carpet they noticed some stains (manufacturing defects, not Floorz fault). After consulting with their boss, Dale, he came to the house and checked it out. They wound up leaving the new carpet on the floor while we waited for a new carpet. After multiple problems with the manufacturer we decided to try a different product. Danielle came to our house with an armful of samples and we chose one that was more expensive but she told us that our price was still the same! So they came out and installed the new carpet. The professionalism of the installers was very obvious and they did a fantastic job of moving the furniture around and laying the carpet. We are extremely satisfied with the result! One reason we chose Floorz was that they are a local firm (stores in various locations in northeast Ohio). From Danielle to Dale and the installers everyone was exceptionally courteous and professional. What could have been an ugly situation with the stained carpet proved to be a sterling example of how a company should do business. We couldn’t be more pleased with Floorz and strongly recommend them to anyone in need of new carpet or tiles.”