Customer Reviews

“I am one to do my homework especially when we're talking about a purchase worth several thousand. I explored 17 different facilities and Big Bear was easily in the top 3 of prices already but then they were willing to match prices... ultimately, however, what truly set them apart from everyone else and why I selected them was their customer service. Ashley, the store owner, was hands down the most professional individual I dealt with in my search for carpet and, honestly, the only time the owner took me through the warehouse to look at carpet. She responded to my myriad of questions texted to her throughout the week and weekend and even consulted her interior designer when my wife and I dithered between choices. On installation day, the company learned that the individual set to install our carpet threw out his back and would be unable to do the job...they contacted me first thing in the morning and had already lined up another individual with 22 years of experience to get the job completed on that same day. They made corrections to the cheap way our stairs were done previously costing them a couple hours, but the end result was absolutely wonderful. If you are in the market for carpet, you can save yourself days of searching for quality at a discount price by starting with Big Bear Flooring.”

“Big Bear Flooring did an amazing job on our home. They were willing to work around my schedule and were very patient with my payments and when we could get started. The installers were very friendly and trustworthy. I;m very happy and impressed with our overall look.”

“We love our new carpet! Awesome to work with, flexible scheduling, willing to go the extra mile to make sure you get the carpet you want overall we had a great experience thank you so much ”

“I had a few bids for my flooring and I’m so glad I went with Big Bear. They worked with me on getting the best flooring in my budget and helped me find ways to save money. I would definitely recommend them to anyone who is in need of flooring.”

“Had a great experience with Big Bear Flooring. Mario and Ashley were very professional, kind, and great communicators. They set an expectation upfront and ALWAYS achieved it. I was having a hard time deciding exactly what I wanted. Ashley listened and did some research and found exactly what I wanted. Their install crew was also very professional, arrived on time, finished the job when they said they would, they were kind and pleasant to have in our home. As a small business owner I will always support another small business over a big box store. I strongly recommend you use Big Bear Flooring.”

“Ashley, Mario, & team were a dream to work with! Within minutes of submitting a request for a quote, I had a call from Ashley and a same-day appointment set up with Mario to take measurements. They patiently answered all my questions and provided me with expert guidance on the carpet and LVP that would best suit my space and lifestyle. Big Bear was able to work within my price range and timeline -- and had the entire project done in 2.5 days!!! I could not be happier and will definitely use again on future projects.”

“We were looking to have our stairs redone and Big Bear Flooring was recommended. They were quick to come and provide a quote to us and when we made the decision to proceed it was within a couple of weeks from ordering to completion. I love the stairs and they did a wonderful job. Very professional and I will use them again for any other flooring or carpeting needs.”

“We had Big Bear replace flooring in a few of our bedrooms. Their team is very personable and very professional. They came out and did a quote for free and then had our new floors installed within a week. Great work!”