Customer Reviews

“Our master shower was leaking into our garage, causing water intrusion between floors and, insulation and dry-wall damage. Brian Jacobs of Cape Fear Flooring and Restoration (CFFR) called me in less than an hour after the initial call to CFFR. Brian then arrived at my house in less than 30 minutes of his phone call. I'm sure their schedule doesn't always allow them to do things this quickly but on this day, they could and they did. Brian arrived, inspected the situation and damage, constructed a plan, and guided me through the process, to include assisting in the coordination with our insurance company. Brian didn't leave until all my questions were answered and I had a complete understanding of the process. He is personable, courteous, professional, and most importantly, knowledgeable. Brian has been proactively helpful throughout this process. Brian and CFFR had a crew out to the house the next morning to begin the restoration process. The mitigation crew: Charles, Christian and Chris were very friendly, professional, mindful and, careful throughout the set-up of the required equipment. Based on the first two experiences with the folks from CFFR I can recommend them without a doubt. Everyone from CFFR that I've interacted with has represented their company well. I will post a follow-up review when they have completed the restoration process here at the house. So far, this has been one of the top customer service experiences I've had, with any type of company, since moving to Fayetteville.”

“I have recently had a slab leak in my house, which required my kitchen floor to be ripped up, at the same time my upstairs bathroom flooded, so they required my entire bathroom to be redone! I went with this company and have been absolutely pleased with their customer service and all of the work from the beginning of the process until the end! My project manager was Joey McDuffie and this is the second project in my house he has been in charge of, and once again such an amazing job! I would definitely recommend them to anyone looking to get projects complete and upgrades and such in the home! The crew that Mr McDuffie works with to complete different phases in the process all have worked so hard and have done such and awesome job in my home!! Thank you so very much to everyone that was involved in the process my family and I appreciate you all so very much!!! Joey once again fantastic job!! Thank you !!!!”

“Our home recently experienced serious water damage. Cape Fear Flooring and Restoration came out to my home within 3 hours. Mike Hall was professional, courteous, and showed up on time. He was extremely thorough in his inspection of the damage and communicated what he felt needed to be done concisely and clearly. I was totally stressed out about all these details until Mike put our minds at ease and reassured us that he and his company would take good care of us. He even offered to contact our home owner's insurance claims department and help us get that ball rolling as well. He was knowledgeable and took his time making sure every detail was captured. As this was our first homeowner's claim/damage type event, I had a lot of questions regarding the process. Mike took his time answering all of them. Would DEFINITELY recommend Mike and Cape Fear Flooring and Restoration, Inc.”

“We bought flooring three times from them and every time they were helpful and accommodating. I can't recommend them highly enough.”

“We had a late-night upstairs flood when a supply line toilet connection failed. The damaged extended downstairs into our garage. Christopher was onsite within a few hours (we are over a hour away from their site). He and his team took care of the mitigation, and he walked us through the entire process. He was very knowledgeable and thorough, and the mitigation work was excellent. I highly recommend Cape Fear Flooring to handle a water crisis.”

“This is my first home damage, wasn’t sure what what to expect but Mike H. made the process easy to understand and put me at ease. He was very professional, patient and thorough.”

“We had our floors done and Allen not only took care of our needs but he was very helpful in us selecting the right flooring, color and even match the floor with a perfect carpet color. And the team that did our flooring was beyond excellent.”

“I would recommend Cape Fear Flooring & Restoration. The technician who did the initial assessment was very professional. Initiated the claim with our homeownder's insurance. Talk my husband and I through the process. The technicians (Corey and Brian) who started the work were courteous and professional. They explained their process. They assurred me that Cape Fear Flooring & Restoration would follow up with my insurance company. I am looking forward to seeing the finished product.”