Customer Reviews

“I returned home to my ceiling leaking. I was worried cause it was after 9pm. I called cape fear flooring and restoration and they was at my hour within a hour and a half. Mr Brian, Chris, Christopher and Forrest did a awesome job. They communicated with me to let me know what happen, and what they was doing. They was very polite young men and made me feel like I could most definitely trust them. I would recommend them every time. Thank you so much guys.”

“Brian (crew leader), Mack, and the rest of the crew we very respectful guys came to my home and got the job done swiftly. They even made sure that I was given helpful and knowledgeable information about my water heater leaking all over my closet into my laundry room. They even caught a mother would be problem that would have been another headache. I can’t forget the overseer Brian this is our second time using these guys and he always gives me the same respect and professionalism. Can’t thank them enough. Mack thanks for the morning laugh help ease my day”

“I had a leak in my bathroom coming from the shower and a leak from my dishwasher in the kitchen. My plumber recommended I call you guys. Brian Jacobs came out the same day. He was so helpful. He answered all my questions and made sure to explain the process fully. He even called my insurance with me to make sure they had everything they needed to file the claim. He didn’t have to do that, but he was happy to do so. He came back out when the guys came for mitigation to make sure everything was running smoothly. Everyone was so nice. I was very impressed and would recommend to anyone. Thank you, Brian!”

“My grandfather’s rental property experienced a broken water pipe in the kitchen and of course water damage to the entire kitchen and laundry room. Cape Fear Flooring and Restoration was recommend by the plumbing company and came out to the home in a timely manner. Brian Jacobs was so kind and explained everything to us over the phone. My grandfather was sick and I was caring for him and we could not make it out to the property during this stressful time. He was extremely thorough in his inspection of the damage and communicated what he felt needed to be done concisely and clearly. I’ve never had to handle an issue like this and Brian put my mind at ease during an already stressful time. Brain even offered to contact our home owner's insurance claims department and help us get that ball rolling as well. He was knowledgeable and was always in contact with me and answered all my questions. The team got the ball rolling quickly during the mitigation process and was able to get the water damage removed with their equipment and a sub floor in. We are now waiting for the 2nd phase of repairing and replacing the cabinets and floors. I will update on that process as we continue.”

“I have to admit my experience didn't start out amazing but this company went the distance to make up for it!! I ordered floors for my entire house: carpet for the upstairs and luxury vinyl for the downstairs back in May. I was told by the girl who is no longer employed there that it would not take long to get in. She measured the space and put the order in. I got the carpet fairly quickly and Frank and his amazing team came in in rain and installed it. They did beautiful work but it turns out the measuring was wrong. I called up and spoke to Allen and he made sure that the same carpet from the same dye lot was ordered to make sure it would perfectly match and did not charge me for their mistake and they got that in quickly and Frank came out and finished installing the next day. The downstairs floor took some time to come in due to covid and I was super frustrated. I started getting updates from Allen who spent so much of his day calling Mohawk to check on my floors personally and got them in as quickly as possible. Once Allen took over my order my experience was amazing. He took time to call me and update me every step of the way. Once they came in, he had Frank come out the next day to install. Frank and his team were amazing and stayed till 9 pm to finish installing. It was so worth it to have my floors in and I highly recommend working with Allen for the sales end and Frank as the installed. My floors are beautiful and I am sooooo happy!! 😊”

“customer service was exceptional , definitely will be returning for more restorations and flooring”

“Service is good”

“WE shopped a couple different flooring company's around the Fayetteville area and choose to go with Cape Fear Flooring!!!! The main reason was the awesome customer service! they did not make us feel rushed or push us into a sale...they listened to.our concerns our families flooring needs..and showed us just the right product! they explained the ordering process and kept us abreast of the products time lines! the team at USA Flooring are amazing. The install team...I could not have asked for a more friendly group of guys that explained why and how they were going to make our home beautiful. AND they did!! I highly recommend Cape fear flooring and the install team to anyone looking to improve their home. This team will not disappoint you”