Customer Reviews

“Extremely helpful staff and outstanding selection of carpet.”

“We just had new carpeting installed throughout our home and could not be more pleased with the result. We selected Russell Martin to install our carpeting because of the great service we had from them in the past when we had our carpets cleaned. The purchase of our new carpeting exceeded expectations in every way. From the time my wife and I entered the store to discuss our plans to the final move of (very heavy) furniture onto our new carpet, everything was perfect. As we entered the store, options were discussed and we were permitted to take samples home to be certain we selected the right carpet for our home. After looking at five samples, we made a selection and Stacie was sent to our home for measurements. She sent the bid on the same day and we made the decision to accept the bid. Next came the installers - true professionals in every sense of the word. I had no idea how they were going to move all of the furniture, install the carpet and padding, and move the furniture back. But they did so without any hiccups. And they cleaned everything up along the way. We love the new carpeting more than we thought we would. Thanks Russell Martin for an outstanding experience. You should consider giving all of your employees a pay raise. They are the best!”

“I am thoroughly impressed with the professionalism, promptness and knowledge of everyone I've worked with at Russell Martin! The carpets I needed cleaning were in bad shape (I neglected them for about 5 years). After they came out and cleaned them, they looked great! I also now know where to go when it's time for replacement carpets. I'll definitely be calling on them again the next time I have a need! Thanks!”

“The first time we used Russell Martin Carpet and Rugs was April 23, 2021. We chose that company because it was highly recommended for price and quality by the publication, “Chicago Consumers’ Checkbook” we were pleased. Kai did a great job cleaning the carpets, and in answering all questions.”

“Russell Martin Carpet came through again for our family. I have used them since 2007 starting with our first home. What sold me then was their selection, but most importantly service. I got to know the owners Rae and Dave and over the years I have gotten to know all the employees from installers, cleaners to in house employees. I am now also enjoying the 2nd generation owners, Sam and Rebecca. I trust them all! Love that Russell Martin continues to put the customer first.”

“The new carpet in my bedrooms looks amazing. The team at Russell Martin walked me through picking a carpet that would great in my house. The installation was pain free.”

“100% POSITIVE experience! See my recent Yelp review. My 10 year carpet looks BRAND NEW!! Also the price was more than reasonable for repair and cleaning.”

“Great family owned company. Amazing customer service- they treat you like family. Very fair and good people to work with.”