Customer Reviews

“The Good, The Bad, The Incompetent, we have experienced them all! We thought the floors in our 3-year-old house were the right choice at the time, eventually deciding to add the same flooring to the second floor, we found a local company that claimed they could match the flooring and perform the work necessary to match the stairway and landing. Unfortunately, we soon realized this company not only misrepresented their abilities and expertise, but they also butchered our stairway. We made the decision to replace all the flooring in the house and fix the incompetent work of both the builder and last flooring company. After vetting several floor companies in the area, we found Premier Flooring. We met with Chuck in the Raleigh office, he assisted us in finding great options and even survived our consumer interrogation. We made an in-home appointment, Chuck took measurements, examined our needs for an entire stairway re-build and made it clear they were capable of taking on this project. Being this project was a bit more complicated than a typical floor install and required craftsmen capable of performing the intricate work that would meet our expectations, Chuck and Milo brought in additional specialists to consult on the project. They not only brought transparency to the project proposal, but also examined every detail prior to bringing forward two proposals. Surprisingly one of them was a down sell, clearly indicating their only goal was to deliver a product we were going to ultimately be happy with. This is a one stop shop, they handled everything and scheduled everything, they were transparent up front on what to expect and stuck to their schedule. As the project progressed, Milo stopped out several times to check in. The crew maintained a very punctual schedule, they maintained high attention to detail throughout the entire install, and literally left no unfinished surface exposed. Even the additional cleaning crew service was very impressive, the house has never been cleaner after they finished. Mike spent three days replacing the entire stairway, he took additional steps to protect our home and explained each step of the way. Mike’s work on the stairwell was phenomenal, he is a master of his craft and delivered a beautifully finished stairway that finally fits the contemporary design of the home. We could not be happier with the end result. Premier Flooring delivers white glove service, I wish we would have found them earlier. They are more than capable; they have all the right people doing the work and deliver on their commitment to the customer.”

“This company completed a large job on the floors in my home, and did a very nice job. The floors look better than we imagined they would. On top of that, the owner personally came out the day after completion to make sure the work met his satisfaction. Who does that anymore! I would definitely call them again if/when I ever have a need. Feore Roberts Raleigh. NC”

“The Good, The Bad, The Incompetent, we have experienced them all! We thought the floors in our 3-year-old house were the right choice at the time, eventually deciding to add the same flooring to the second floor, we found a local company that claimed they could match the flooring and perform the work necessary to match the stairway and landing. Unfortunately, we soon realized this company not only misrepresented their abilities and expertise, but they also butchered our stairway. We made the decision to replace all the flooring in the house and fix the incompetent work of both the builder and last flooring company. After vetting several floor companies in the area, we found Premier Flooring. We met with Chuck in the Raleigh office, he assisted us in finding great options and even survived our consumer interrogation. We made an in-home appointment, Chuck took measurements, examined our needs for an entire stairway re-build and made it clear they were capable of taking on this project. Being this project was a bit more complicated than a typical floor install and required craftsmen capable of performing the intricate work that would meet our expectations, Chuck and Milo brought in additional specialists to consult on the project. They not only brought transparency to the project proposal, but also examined every detail prior to bringing forward two proposals. Surprisingly one of them was a down sell, clearly indicating their only goal was to deliver a product we were going to ultimately be happy with. This is a one stop shop, they handled everything and scheduled everything, they were transparent up front on what to expect and stuck to their schedule. As the project progressed, Milo stopped out several times to check in. The crew maintained a very punctual schedule, they maintained high attention to detail throughout the entire install, and literally left no unfinished surface exposed. Even the additional cleaning crew service was very impressive, the house has never been cleaner after they finished. Mike spent three days replacing the entire stairway, he took additional steps to protect our home and explained each step of the way. Mike’s work on the stairwell was phenomenal, he is a master of his craft and delivered a beautifully finished stairway that finally fits the contemporary design of the home. We could not be happier with the end result. Premier Flooring delivers white glove service, I wish we would have found them earlier. They are more than capable; they have all the right people doing the work and deliver on their commitment to the customer.”

“I called Premier to get a price quote for a laminate flooring, Charles was helpful and polite from the moment he answered - not only that but the price he quoted was 96 cents cheaper per sq ft than the other company’s quote. Charles came to our house to provide an estimate and was very professional. He took the time to answer all of our questions. The installers showed up on time (both days), were pleasant and personable, cleaned up after themselves, and did an excellent job installing our floor. This process was so seamless from beginning to end, I would definitely recommend Charles and his team.”

“We had our wood floors refinished and had new carpet installed. The workers were all very professional, and paid attention to detail even changing the color to match the wood stairs. We highly recommend Premier Flooring & Design.”

“I loved the way my floors came out. Definitely better than expected! When it's time to do the bedrooms, I'm definitely calling them again. Price was reasonable especially after receiving several estimates. The workers took their time and cleaned up & put everything back as it was! They really did an excellent job!!! I would definitely recommend to everyone ”

“We have now done 2 projects with Premier Flooring. All of them went very well, on time and in line with the initial estimates. Eric is very easy to work with and we will definitely be reaching out to him for future flooring projects.”

“Very good quality and very good service.”