Customer Reviews

“From flooring selection to installation, the entire staff at First American were absolute professionals. The quality of product they offer is far superior to that found in typical "big box" stores in the Northern Virginia area. We could not be more pleased with our beautiful new floors. If you are considering new flooring, look no further than First American Carpet & Floors!”

“Technicians came when they promised and installed the new floors in a timely manner. Unfortunately they neglected to tighten the subfloors so now my new floors look good and sound bad and I'm left to wonder what else was covered up.”

“Excellent service and customer care. Sediq was knowledgeable, responsive and very helpful. Great selection of products. Quick delivery and professional, quality install.”

“Update: 02.09.22 Changing from 3 to 4 stars. The owner reached out to me and then he and the installer came to my home to address the issues. The owner agreed the spongy area and gaps were not acceptable and without any hesitation at all - he immediately stated "it must be fixed". Within two weeks, the installers came, pulled up the planks in the needed areas, put down a compound to level the dip, fixed all the gaps and were done in four hours. Assuming all is going to remain as it is now - all the issues below are addressed and the floor is now installed to my satisfaction. I have to also state once again what high quality this laminate is. I personally would NEVER go to a big box store. If you want a floor that is going to last and take wear and tear....you owe it to yourself to see their selection. Below was my original review (before the update) Great selection-super high quality! The owner is not pushy - no high pressured sales tactics. I had entire second floor of my home carpeted – gorgeous product and excellent installation. Had laminate installed on entire main floor. Product is gorgeous – for the most part installation was ok. A dip in high traffic area of kitchen was pointed out during measurement phase AND to installers on their first day. The existing floor was still present – so we had no idea if subfloor was damaged. The installers worked over two days. They did not mention any action being needed for the “dip” which measure aprox 2 x 1 foot in diameter. I assumed it had been “easily fixed” and taken care of. Until I walked over it and felt how VERY spongy it is. Nothing was done to it. The floor was installed over the dip. I asked the owner if it is going to hold up. His answer “it should”. I have since looked, and the manufacturers website states “Remove bumps or peaks in subfloor and fill depressions with floor leveling compound to ensure no more than 3/16” unevenness per 10 ft span”. My dip is DEFINITELY greater than 3/16. It seems my floor was not laid according to manufacturer’s directions. So I am banking on “it should” and hoping no future issues. Baffled that it was mentioned TWICE and not addressed during install once existing floor was removed. I have to say every SINGLE day when I walk and feel the big soft spot under my feet, it is disappointing and concerning. Also, when submitting my final payment, I wrote on the check memo that we wanted to have some trim work addressed (see attached photos) where it looked “awkward” and showed photos of the issue to the owner. However when the installers came to fix it, they stated it “has to be that way”… although a different area was done correctly. The installer said he would talk to the owner and have him contact us. That was December right before Christmas. I realize we have had the holidays and a snow storm…but it’s been almost a month. No Call. Even if the installer never relayed the message, the owner was aware as I told him in person…and you would think would do a final follow-up call to see if all was ok. He has my contact number and certainly cashed the check right away. Also, I have since noticed that in four places, the boards were cut short and do not go under the baseboard OR under the quarter round. The manufacturer website states “slide the flooring at least ¼” underneath the door frame and wallbase. Also leave a CONCEALED 3/8 inch minimum expansion space under each”. Again, manufacturers directions not followed. Well, these four are not concealed as you can see in the photo. Not only do they miss the mark going under the wallboard, they don’t even go under the quarter round. Has nothing to do with contraction or expansion…as we were without heat for two days during snow storm and my house got down to 41 degrees. In that extreme cold and with regular temperatures…no change in those 4 spots. So overall….I loved the selections, I love the products, very happy with sales process, so far extremely pleased with the carpet install – just disappointed in the laminate install issues and lack of follow-up.”

“Great selection-super high quality! The owner is not pushy - no high pressured sales tactics. I had entire second floor of my home carpeted – gorgeous product and excellent installation. Had laminate installed on entire main floor. Product is gorgeous – for the most part installation was ok. A dip in high traffic area of kitchen was pointed out during measurement phase AND to installers on their first day. The existing floor was still present – so we had no idea if subfloor was damaged. The installers worked over two days. They did not mention any action being needed for the “dip” which measure aprox 2 x 1 foot in diameter. I assumed it had been “easily fixed” and taken care of. Until I walked over it and felt how VERY spongy it is. Nothing was done to it. The floor was installed over the dip. I asked the owner if it is going to hold up. His answer “it should”. I have since looked, and the manufacturers website states “Remove bumps or peaks in subfloor and fill depressions with floor leveling compound to ensure no more than 3/16” unevenness per 10 ft span”. My dip is DEFINITELY greater than 3/16. It seems my floor was not laid according to manufacturer’s directions. So I am banking on “it should” and hoping no future issues. Baffled that it was mentioned TWICE and not addressed during install once existing floor was removed. I have to say every SINGLE day when I walk and feel the big soft spot under my feet, it is disappointing and concerning. Also, when submitting my final payment, I wrote on the check memo that we wanted to have some trim work addressed (see attached photos) where it looked “awkward” and showed photos of the issue to the owner. However when the installers came to fix it, they stated it “has to be that way”… although a different area was done correctly. The installer said he would talk to the owner and have him contact us. That was December right before Christmas. I realize we have had the holidays and a snow storm…but it’s been almost a month. No Call. Even if the installer never relayed the message, the owner was aware as I told him in person…and you would think would do a final follow-up call to see if all was ok. He has my contact number and certainly cashed the check right away. Also, I have since noticed that in four places, the boards were cut short and do not go under the baseboard OR under the quarter round. The manufacturer website states “slide the flooring at least ¼” underneath the door frame and wallbase. Also leave a CONCEALED 3/8 inch minimum expansion space under each”. Again, manufacturers directions not followed. Well, these four are not concealed as you can see in the photo. Not only do they miss the mark going under the wallboard, they don’t even go under the quarter round. Has nothing to do with contraction or expansion…as we were without heat for two days during snow storm and my house got down to 41 degrees. In that extreme cold and with regular temperatures…no change in those 4 spots. So overall….I loved the selections, I love the products, very happy with sales process, so far extremely pleased with the carpet install – just disappointed in the laminate install issues and lack of follow-up. I didn’t even bother to call about the 4 gaps…because I already didn’t receive a call back about the other trim issue and at this point there is nothing that can really be done unless the floor is pulled back up/redone. I guess I can live with the gaps, but I am very concerned about the spongy area and every time it is walked over, I hold my breath hoping it isn’t going to break at the joints. How disappointing to have to enjoy my new floor that way. I paid about $18,000 for the entire two floors. Also, I would hope at that price, after the final visit of installers to correct an issue (that was NEVER corrected), a courtesy phone call would have been extended to do a final “are you satisfied?” So, I will just live with that trim piece looking awkward as well. You can see it in the photo.”

“We have used First American many times over the years. Just did full basement do over with beautiful luxury vinyl Mohawk. Outstanding job on the install and the attention to detail is noticeable. Great job Darrick and very happy with Installer Miguel and his crew. I highly recommend First American. Family owned and local vs the larger overpriced chains”

“We have used First American many times over the years. Just did full basement do over with beautiful luxury vinyl Mohawk. Outstanding job on the install and the attention to detail is noticeable. Great job Darrick and very happy with Installer Miguel and his crew. I highly recommend First American. Family owned and local vs the larger overpriced chains”

“We used First American Carpet & Flooring to install approximately 1500 sq feet of new carpet. The showroom was nice. Sid provided good information and we did not feel pressured into making a decision. On the day of install, the installers showed up on time, were professional, worked until the job was complete, and cleaned up nicely. We would definitely do business with Sid and his company for future flooring needs.”