Customer Reviews

“Very homey and relaxed, very nice people, I felt like family the second visit. But the professional results are there! Shop local! Full selection of floor coverings.”

“Best carpet dealer in Pensacola”

“Gene's always has a great selection of flooring and tile. Knowledgeable and helpful staff. My favorite place to shop tile. They also offer measuring and installation services.”

“*Update* Gene’s reached out after I placed the original review to rectify the problem. Kevin went to bat for us with the manufacturer and we have since had our floors replaced at no cost to us. The work that was done was fantastic. Definitely request James and his team for your installs as their work is beautiful and they were respectful and courteous throughout the entire install process (which we went through with them twice). While it wasn’t the smoothest warranty process, it all worked out in the end and I do believe that our experience was a fluke, and not the standard for Gene’s. *Original review* Originally, I was very happy with the work that was done, but six months later we started having problems with the product and the warranty claim has been impossible. Nobody responds to my emails or phone calls. When I finally get ahold of somebody, I am given excuse after excuse. If you have no need for a warranty claim, you should be all set, but in my mind, thousands of dollars (almost $12,000 in our case) worth of flooring should have a warrantee that is honored. Find another installer unless you don't care about them backing up their products.”

“Staff was friendly, nice and helpful”

“Nice place with great service”

“Anything to do with floors it's here”

“Gene's always has a great selection of flooring and tile. Knowledgeable and helpful staff. My favorite place to shop tile. They also offer measuring and installation services.”