Customer Reviews

“From help with the selection to the installation of the carpet, we received 5 star customer service. Galaxie Floors has carpeted much of our house for the last 15+ years and we keep going back because of their quality of product and their customer service.”

“Five Stars for Installation. Keith and Keith were the BEST! Great guys and great work. A pleasure to have them do the work and it looks great. Only 4 stars due to office and billing issues. Wrong address was given to person doing measurement and install. Also took 3 emails to get billing corrected. We were charged for services and material we did not receive. Got it right the 3rd time so all is well.”

“Great service! Way better than the nightmarish experience I had with Value Plus flooring. 100% will be using Galaxie for all future flooring installations.”

“We had an excellent experience from beginning to end! We had new kitchen flooring and carpeting on our stairs and in a bedroom installed. We were listened to and then helped to find what we were looking for in the price range we found comfortable. We never felt like they were trying to upsell us. The estimation and installation process were fantastic. We felt like valued customers at every step in the process. We will recommend them to everybody!”

“Basement carpeting over cement floor and stairway. Great experience start to finish. Worked with Rachel G who helped narrow the options and select color that tied 2 rooms together, while minding cost and staying within budget. She even made a house all to advise me. Nate who came out and measured was timely, positive and professional. Dave the installer was timely, efficient and skilled. I thank this team for providing such outstanding service.”

“Great service as well as selections.”

“I can't speak highly enough of Galaxie Floor Stores! Tim is so easy to work with for job estimates and details. Every step along the way was very professional and on time! I also appreciate that they use modern tools for estimates, billing, communications, and payments. The installers for tile and carpet did an excellent job and were very personable. Great job Galaxy!!!”

“From our first contact with Nate at Galaxie Floor Store, followed by a visit to their Bloomington showroom, we were impressed by their friendly customer service and the vast selection of materials to choose from. Nate was very helpful in the selection process, answering all our questions and suggesting materials that would meet our needs. When it came time for installation, the worker arrived exactly on time. He worked tirelessly, on his own - including moving appliances - completing the job and cleaning up afterwards in 5 days! To say he was hard-working is an understatement.Several days later the carpeting was installed - in little more than an hour - and we were the proud owners of a beautiful new basement floor. We couldn't be happer!”