Customer Reviews

Back to Urban Flooring
Susan McHale avatarSusan McHale
5.0
 

Jun 24, 2021

I want to thank Pat and his staff for their excellent repair of my older wood floor. Pat's experience with flooring products and his expertise in installation, restored my older floor to looking brand new. I would trust Pat and his wife with any of my flooring needs and Urban Flooring will be my first stop in the future for any flooring purchases.
Jantzen Taylor avatarJantzen Taylor
5.0
 

May 30, 2021

I recently had Urban Flooring install hardwood flooring in the bottom floor of my house. I was impressed with Steve with how quickly and accurately he was able to measure my house, sketch the floor plan and send me a preliminary estimate. The estimate was more than I had budgeted for the flooring, however Urban flooring was very willing to work with me to adjust the project to within my budget. I did most of the demolition myself to bring the cost down, Christina gave me some techniques and ideas for removing the existing tile and laminate floor in my house. After ordering the wood, Christina kept me updated on any back orders and when I could expect to have the floor installed. When they had another job move installation dates I was called to see if I wanted or could accept an earlier installation date. I had the floor installed around a week after I put in the order. I was very impressed with the installers, they were punctual and very knowledgeable and skilled with quickly analyzing each intricate cut required during installation. The only part of the demolition they crew did was grinding the only thin set from the old tile. The crew worked as like a well oiled machine and did their best to minimize the dust throughout the install. I had a little only one thousand square feet of flooring installed, the install crew had that installed and cleaned everything up in two days. I highly recommend Urban Flooring for anyone looking to have hardwood installed and would like to support a local family owned and operated business. I will be a returning customer in the future.
Paula Borowiak avatarPaula Borowiak
5.0
 

Apr 23, 2021

Christine is amazing to work with..Honest help, never felt pressured in any way at all. Can't wait to get our new floor! Thank Christine & Pat!
Julie Moore avatarJulie Moore
5.0
 

Apr 21, 2021

Urban Flooring is a family owned business and the attention that they give to their customers is amazing especially in today’s world. We worked with Christina who made our home remodel simple and painless. She and her husband are extremely Knowledgeably and helpful in the flooring business. The installers were excellent as well. Christina and her husband were on the job site the day the install started to make sure everything was going smoothly. That to me and my husband spoke volumes about the attentiveness they show to their customers. Prices, material and service were excellent and we will use them again. We highly recommend you give them a chance as well.
Michael Popenhagen avatarMichael Popenhagen
5.0
 

Apr 13, 2021

The carpeting was of excellent quality. The installation team did an awesome job. I could not be happier!
Janice Smith avatarJanice Smith
5.0
 

Apr 12, 2021

I am very happy with the carpet. Both picking it out to installation. Workers were nice and professional. Carpet looks great and feels so comfortable. The store is beautiful and the experience is good. They fixed a glitch, not their fault, quickly and we are very pleased with whole experience. Thank you!!!
Dave Myers avatarDave Myers
5.0
 

Apr 2, 2021

Great selection of products, knowledgeable and prompt employees, (Thanks Steve,) Installers did a great job, wife loves the new floor, and we will use Urban Floors again.
Kelli Booher avatarKelli Booher
5.0
 

Feb 2, 2021

I knew zip about carpet, but after my experience with Urban Flooring I understand what makes nice carpet nice and how to look for what I want. I worked with Steve and he made it so easy. I had went to other flooring places and it was kind of like, "okay, look around, tell us what you like and we'll get it", or if I liked a design/quality trying to up sell me beyond my budget. Not here. Steve took so much time showing me all the carpets, explaining the difference in the material and dyes. He also helped me with what would look good for the look I was trying to achieve. This helped me make an informed decision. Once I had it narrowed down I was able to take the samples home to see how they looked in my space. When I decided, I didn't have to bring them back, he came to pick them up and measured my spaces. It was all just too easy. It did not feel like I was being thrown a sales pitch which I hate. I was not looking forward to having to do this process, but it was so simple and I was left truly knowing what I chose and purchased. The install went beautifully and now I have a wonderful gorgeous staircase and upstair hallway/bedroom/closet! I recommend Urban Flooring and if I have further floor needs this is where I will go.