Customer Reviews

“The good and the bad of our experience: We started working with Marion's Carpet regarding what kind of padding we should put beneath hardwoods we were installing ourselves. Bob the salesperson worked with us and was very helpful. We chose a waterproof and antimicrobial underfloor padding with which we are very happy. We returned a couple weeks later to choose a carpet. The final piece of our room. We started working with one salesperson, but when it was realized that we previously worked with Bob, we were switched to Bob. We became very aware that there was an order to how things are done and Bob was the salesperson we were suppose to work with in actuality. This made me feel uncomfortable bc the poor guy that was showing us the carpet that we ultimately had chosen had to give us over to someone else. You know what, not a big deal. We understand how commission works and we likely should have said we had worked with someone previously. Now is when things became unprofessional in our opinion. We paid Bob $300 deposit for our carpet and we were told the installer would call us within two days. We waited 5 days and heard nothing so we called Marion. The woman who answered said we are supposed to call the store to schedule installation, that no one actually calls us. This lost us several days waiting for the carpet, and frankly made no sense. Ok, the installer calls soon after this conversation. The installer, Chris, arrived two days later and was very professional and efficient. He said he was 20 days out, so we scheduled for 9am 20 days later. It's 10:30am the installer was still not here. Marion carpet just said it was because we haven't paid the balance on our carpet. In other words, we did something wrong again. We were wrong in the order of selecting the salesperson, we were wrong about the installer calling us, and now we're wrong about the timing of when the balance of the carpet is to be paid. All these folks are good people. We get that. But the systems they are working in seem very confusing and left us as the customers feeling like we did every step incorrectly. We don't at all fault the installer. If anything the most confusing information came from the phone conversations. Update: After we paid our balance by telephone the installer, Chris, arrived. He was professional, clean and articulate justas before. He did a great job installing the carpet and went above and beyond. After the installer removed the carpet he found the stairs had a lips on them that weren't visible with the old carpet hiding them. Chris offered to wrap the lips of the stairs for a drastically reduced price and he did a wonderful job. The carpet turned out fantastic -- way better than we thought it could -- and Chris is responsible for that. Thanks Chris. You came through and we appreciate that!”

“My husband and I looked at several stores before going to marions. The selection is amazing and the salesperson was extremely knowledgeable and helped us pick out the perfect carpet and wood. Our floors are BEAUTIFUL. An overall great experience.”

“My husband and I built our own house and the sales person at Marion's Carpets helped us design all of our flooring, including tile, wood and carpet. It was like having a whole design staff at our fingertips for free. The products were very competitively priced and communication about delivery and installation was great. I highly recommend working with this business.”

“Very positive experience with Marion's – A friend told us to give Marion?s a look before pulling the trigger on re-carpeting our entire house. We meet with Bob (manager) and explained what we wanted and expected from our new carpeting. Bob took the time to explain the different…”

“handmade wool carpet for stairs – I decided to visit Marion's Carpet to compare their pricing to a bid received from another carpet store. Was skeptical at the price difference and then noticed several other carpet rolls that looked very interesting. Turns out it was their…”

“Bob is the Best! Bob is great to work with. He helps me pick out the best value and is always giving me options for my budget.”

“Bob is great to work with. He helps me pick out the best value and is always giving me options for my budget.”

“Marion's Carpet Warehouse has the greatest selection of floor coverings around. They also have a super knowledgable staff. I have shopped here several times and they always help me find the perfect floor covering. They have everything you need, carpet, laminate, tile, and rugs.mended because”