Customer Reviews

“Great place open early”

“I cannot tell you how caring and trustworthy they were. Their attention to detail was outstanding. Nothing was too much to ask. Family owned and wonderful to work with! I 100% recommend using Granite Bay Flooring and Design! Wonderful pricing too.”

“This company did a great job on our project, The project consisted of removing old carpeting and floor tile and installing wood through out the house. Jim visited the job site several times and knew what the job was about. Sergey and crew did an excellent job of demo, installation and clean up. They were on time and on budget, no surprises.”

“Great customer service. Especially from Nancy”

“Very professional! I worked with Nancy on selecting tile for my bathroom. She listened, selected a few tiles, I took them home, and saw the one that would work perfectly! She also helped me select the right shade of grout. When going over the bid, she answered all my questions and was available anytime throughout the process. The installer was on time and told me he could not install the tile because the subflooring wasn't good. I was able to see a ton of water damage done by the previous owners. I'm glad he stopped the process to ensure the subfloor was intact so no further damage would be done! Once a handyman fixed my subflooring, Sergei came out again and gave me choices on how I wanted the tile placed. I was so impressed with how straight forward everyone was and how they wanted to make sure that both the product and installation was done correctly. I'm grateful I didn't go with just anyone who would put down flooring when what is beneath had issues. My tile looks amazing! I have now gone back to work with Nancy on my carpet and hardwood selection. I told her the carpet and pattern I liked but since my staircase is curved, I know the pattern wouldn't work. She selected a sample of a similar pattern that is more forgiving with curved spaces. It was perfect! My husband and I are finalizing the color choice and I can't wait to see the finished product! I'm glad I get to work with Granite Bay Flooring and Design on another renovation!”

“Love this place. Jim is always prompt with estimates and has very professional installers work for him. Everyone at the store is very patient and helpful when trying to make tough decisions. Nancy is the absolute best. Wonderful demeanor and very good at "putting it all together". I wouldn't go anywhere else. Ever! They are the best!”

“We were recommended to Granite Bay Flooring and Design by our personal designer, Pamela Farnsworth owner of Avallon Design. We were introduced to Nancy Catalano and from the very beginning we were impressed. She was very professional, thorough, she responded with our quote quickly, and communicated with us during the entire process, and worked with us due to all of the rain. The crew was awesome! They were right on time, neat appearance, extremely polite, professional, organized, helpful, made sure all of our furniture was back exactly how we wanted it, and cleaned-up behind them the entire time. I highly recommend this company and the crew that we had. Thank you for a job well done.”

“Pam, I received the invoice and will mail out the check this afternoon. You should have it by tomorrow or Thursday at the latest. Can you please extend my thanks to everyone involved in this project. So many people to thank. Grant who started the ball rolling showing us flooring samples and patiently answering all our questions. He guided us to a choice of flooring options with which we are very happy. Nancy who climbed around and measured every square foot of our house. I also appreciated her hand holding and encouragement through this whole project. You Pam, whose calculation of costs was spot on. 20 years as an auditor, I go through invoices with a fine tooth comb and found nothing to question. Jim, who came out to check on things and made me feel confident that everything was going to turn out fine. And of course Sergey and his crew. I have never seen a more professional hard working crew in my life. They were so courteous. I have already told my friends to check with Sergey if they are even considering having flooring installed. As you can tell I have nothing but kudos for everyone. I am a completely satisfied customer and will recommend your company to one and all”