Customer Reviews

“Hi Bonnie and Russ, Thank you so much for installing beautiful carpet in my cottage and in my house that I most recently sold in 4 days. I bet the carpet helped to sell the house quickly. Your installer at the Westbrook property, and his son, were really wonderful. The overall experience was very helpful and pleasant. You are genuinely a really nice couple.”

“Bonnie & Russ made carpet buying an enjoyable experience. I knew what I wanted when I went into their store. Their service was exceptional. I believed that I had a problem with my carpet when it was first laid down and I was assured me that my problem would be resolved. It was. EXCEPTIONAL service that you do not find many places today.”

“Purchased flooring for the kitchen. From the first time I went to the showroom they were knowledgeable and I took the samples home to look at them. When my selection was made Russ came to do the measurements and he was extremely professional. The flooring was ordered and when it arrived we set up the installation. The installers were great very neat and professional. I would certainly recommend them highly. They are a great couple both Russ and Bonnie.”

“From the day we walked into the showroom, right through the installation Bonnie, Russ, and their crew were knowledgeable and professional. I highly recommend them!”

“We couldn’t have had a better experience. From the extensive samples, flexible policy on how many you can borrow and for how long, Westbrook Floring made choosing and installing our stair runner a breeze. With competitive pricing, extremely pleasant and knowledgeable staff, it was a pleasure working with them. The measuring and installation went smoothly and on schedule. We highly recommend them!”

“We had a very positive experience at Westbrook Floor. Great selection, excellent and timely service and we are very happy with the quality and attractiveness of the carpets we chose. Bonnie and Russ were easy to communicate with and kept us informed along the process.”

“Bonnie and Russ worked with us to select the best options for the two bedrooms we were re-carpeting. We are repeat customers because they have always given us great advice and worked quickly to measure, order and get our carpets and flooring installed. We were very happy with the outcome of this latest project. The quality of the carpets was excellent and the work was superb. It's really nice dealing directly with the owners rather than big stores. We will continue to order our flooring through them.”

“We purchased carpeting for our summer home from Bonnie and Russ Jensen.They were quick to measure,quick to quote and quick to install.After the installation,all was cleaned as though no installation was done.Our experience was fabulous and they also kept to their word on all counts. Pat and Charlie Shimkus. Pilots Point Beach, Westbrook,Ct”