Customer Reviews

“Heritage installed my hardwoods and we absolutely love them. The staff was friendly and professional throughout the whole process.”

“Heritage did a great job for us. In 2012 I laid used white oak that had varying thickness, paint, and stain. It was a dark and ugly mess when I turned it over to them. Went out of town for a couple of days and had the most amazing, beautiful floor that blended perfectly with the adjacent oak flooring. Flooring still looks great 4 1/2 years later. Very nice, very professional, very reasonable.”

“Heritage installed Hand Scraped Red Oak flooring over concrete in 2005. The floors are beutiful with no problems to date (2013). We just purchased this home and were renovating. Because I wanted floors down first... then paint the walls, we had a couple of issues. The painters got overspray on part of our floors. Heritage was not that happy about it but re-sanded and re-finished at no extra charge. That is going above and beyond. Dameon was our project coordinator and was prompt about returning calls and working with us. From reading the other review, perhaps there is some inconsistency with job coordinators. I did not give excellent because of one thing. I wanted to install the shoe mold after the walls were painted. Heritage did not want to come back for that so I agreed they would cut and place but not nail down. I was then to nail down later. When I got the shoe mold it was cut in many small pieces, some less than a foot. So I could never put the puzzle together to fit the rooms. Shoe mold is still not on and is a constant source of needling from the wife. I should also say that we shopped 6 or 8 installers. Heritage presented very professioanlly with thier plan and how it would work. I have always been hesitant about putting wood floors over concrete but thier plan made sense and quieted my concerns. They also came in significantly less expensive than all of the others. I do have one problem... not a Heritage issue. I had some water penetration caused by a broken sprinkler head. Some moisture got under the floor and caused buckling. I am calling Heritage to repair.”