Customer Reviews

“Joey Webb came out and offered several suggestions on new Luxury Vinyl flooring. He was very knowledgeable and discussed the process of tear out of carpet, floor levering in some areas and installation of new flooring. He answered every question we had without hesitation. Marcos and his team, and I do mean team (4 guys) did an outstanding job installing our new floors and the best part is they were completed in one day. Instant gratification! Loved working with them so much, when Joey came back out to inspect the work, we had him offer us another quote for some work in our finished basement. Gotcha Covered is a great company to work with, Joey and Marcos make them that much better.”

“TGCF’s rep, Joey, was friendly, well informed and answered all our questions, plus, he gave us a great price! We love our new carpet. It elevates the look of our entire home. Their technicians worked hard all day long and were careful with our furniture, too.”

“Sawyer, Jason, and the installation crew were all amazing! They did everything they could to make sure we were satisfied. They showed up on time each time they came out, were responsive to phone calls, and answered all our questions. Excellent customer service and product. Would (and have) definitely recommend!”

“For the home measurement, the person showed up on time and provided a call that he was on his way. There was a slight mix-up in quote process, but the owner contacted us and went above and beyond to resolve our confusion. He stands by his business and believes in customer service. We have our carpet installation scheduled for next week and I am excited to see the end result. Update: the carpet installers were very nice and efficient and the overall project exceeded our expectations we are very pleased with the results.”

“Joey went above and beyond to make sure we were happy with our flooring. We had about 90% of our flooring replaced with luxury vinyl planks and new carpeting. Joey came out with samples so we were able to choose and get a quote same day. Installation happened to be available the same week that was convenient for the family. Communication and reliability were excellent. Joey was very patient with my questions after the service as I had few follow up questions this being our first time getting new flooring installed including sending out someone to fix one of our doors that wouldn't close because of the new LVP molding. That took place very timely! Installer crews were punctual and reliable. Even moved our very heavy china cabinet so we could paint behind it while they worked on the rest of the home. The carpet grade is wonderful. I am in love with my LVP as we have quite a few animals (dogs/cats) and makes for easy cleaning. I also really appreciated the military discount offered to veterans. All in all, highly recommend to give them a call. I'm not one to want to do any more than I have to for labor, so was happy to see removal/disposal of old flooring included. We had enough to do having to paint the interior with the old floors still intact. It feels like a whole new house on the inside!”

“I have nothing but good things to say about gotcha covered. From the in-home estimate to the install and clean up; everything was done with a professional and courteous manner. Joey was great to work with on the estimate and helping get the quotes to me in a timely fashion (later that afternoon). These guys were on time and fast with the install. Definitely will recommend to all.”

“From start to finish my experience with this company has been top-notch and professional. The job was done exactly when promised, and I am blown away with the results. Absolutely beautiful, and perfect installation down to the last detail! The crew was very nice, and certainly knew what they were doing. I could not be more pleased! I will be recommending this company to everyone!”

“These guys are great! Joey Webb came by months later just to make sure the work was done to my satisfaction. Can’t say enough about them! Philiphsmith”