Customer Reviews

“If you are looking for a great deal, prompt service and a pain free carpet and flooring experience I suggest you speak with Joe at 5 star. I could not be happier”

“after getting a quote from Home Depot of $13,500 and finding out I would have to hall the flooring in myself, then having them tell me they would charge me for “excessive furniture moving” when all that was in the house was a washer and dryer, two mattresses and a mid sized fridge I was frustrated. I walked into Five Star Floors where joe was there to educate me on flooring. He showed me a few samples he suggested and gave me space to make my own decision, Mind you I am horrible at making decisions. I picked carpeting and a vinyl I liked. Roger came and measured the next day. I called back and totally changed my mind on the color of flooring, Erin answered and was very helpful and understanding with my inability to make a decision. “Honey, this is going to be in your home and you have to look at it everyday, we want you to be happy ” after settling on a vinyl I liked they came out within a couple weeks and took two days to install all flooring. Carpet up-stairs, vinyl downstairs and NEW BASEBOARDS. The installers worked nonstop from 0800 to 1630 they were prompt, friendly and explained the layout in which they’d place the flooring.I am very happy with our floors and the excellent customer service of Five Star Floors!”

“Nine months ago Five Star installed vinyl planking in our old hardwood entry way, den and carpeted family room. The entire process from quote to finish was awesome. Timely response, very price competitive, upgraded material, on-time performance, installers’ expertise, professionalism, and respect for our home and belongings were amazing. So much so that just recently we also had them do our downstairs living room, hallway, master bedroom and a regular bedroom. Owner Joe and installers Jerry and Jose are a pleasure to work with. Their knowledge isn’t limited to just putting a floor down, they also are well versed in carpentry, electrical, subfloor preparation, etc. During my recent installation subfloor dry rot was discovered which they easily replaced with no hassle on my part. They also give the extra touch ensuring their new stuff visually and mechanically blends with your old stuff. When they pack up and leave you don’t have to do anything. Just grab a beer and enjoy your new floors. If small businesses want to know how customer satisfaction is done right, just simply watch these guys. Side note: I see a one-star-no-commentary review here in Google. That’s not very helpful for people trying to select something. If you’re really unhappy with Five Star tell us why, otherwise why bother? One might assume you are competition and wish to skew their rating.”

“I have purchased for one room last year and now i'm back for two more rooms. I”

“I also ordered the carpet, laminate flooring, and new baseboards through Lowe's and had Five Star do the install. The crew was only two guys. They showed up on time, helped move heavier items, and worked their tales off non-stop. They worked straight through from 9:00 until they finished around 5:00. They were neat, professional, answered all of my questions, paid a lot of attention to detail, and cleaned up everything nicely afterwards. The new floors look great and I'd recommend them after the job they did.”

“They provided a fair and timely estimate. At time of installation of my laminate flooring; they were on time, did a good job, and they cleaned up after themselves.”