Customer Reviews

“Been using Roy Lomas over the past sixteen years for several carpet replacements. Always courteous and highly professional. There is a reasons they have been in business for sixty years!”

“Major positive experience over the years. Again, on most the recent work. Nothing but huge professional expertise, integrity, and attention to detail. Cannot recommend them enough. Keep up the great work!”

“Excellent service and great products. They really help you pick out quality carpets, and they have a wide variety to pick from.”

“We just had Roy Lomas remove rugs from a sunken family room and office. They installed hardwood floors in a neat, timely, and professional fashion.”

“Excellent experience working with Laraine! She was easy to work with and didn't rush me.”

“9/9/22 Thank you, Roy Lomas! My two pieces of damaged furniture were picked up yesterday, taken to a professional furniture repair business, and returned today - looking beautiful! I really appreciate Roy Lomas responding to my concerns about these two pieces of furniture and having them repaired in a prompt and professional fashion. Excellent customer service after installation. UPDATED REVIEW; Roy Lomas offered to send my damaged furniture to a local professional furniture repair business. And, a new step-nose is being manufactured to match the wood in my floors. I appreciate this! Will keep you posted. MY PREVIOUS REVIEW: Three things. 1) Keep an eye on the installers. The carpet installers damaged two important pieces of my furniture when moving them around. I called Roy Lomas, assuming they have insurance for this type of thing, and someone came out a week ago to look at the two damaged pieces, but he has not followed up with me yet. I have paid in full in good faith that they'd get back to me, but so far, they have not. 2) I moved all my fragile items, valuables, personal items, lamps, etc., out of their way (as they request) and into my bathrooms. I closed the bathroom doors. When I went to check on things midway through the job, I discovered they had Opened Those Closed Doors and jammed a piece of their equipment into one and two large pieces of furniture into the other. They ask you to remove fragile items so they won't break them, but then they invaded that private space anyway and put my items in jeopardy by shoving things into those bathrooms (when there was plenty of room to store them elsewhere while doing their work). And 3) regarding my hardwood installation. I have a step-down living room. The "step-nose" - the piece of wood that is used on the step - is not the same wood as the floor. My floor is maple; the step-nose is stained the same as my maple, but it is not maple but a very roughly grained wood. They ordered a replacement, it came in the same way. The manufacturer does not bother to create a step-nose in the same wood as the floor and apparently nothing can be done about that.”

“UPDATED REVIEW; Roy Lomas offered to send my damaged furniture to a local professional furniture repair business. And, a new step-nose is being manufactured to match the wood in my floors. I appreciate this! Will keep you posted. MY PREVIOUS REVIEW: Three things. 1) Keep an eye on the installers. The carpet installers damaged two important pieces of my furniture when moving them around. I called Roy Lomas, assuming they have insurance for this type of thing, and someone came out a week ago to look at the two damaged pieces, but he has not followed up with me yet. I have paid in full in good faith that they'd get back to me, but so far, they have not. 2) I moved all my fragile items, valuables, personal items, lamps, etc., out of their way (as they request) and into my bathrooms. I closed the bathroom doors. When I went to check on things midway through the job, I discovered they had Opened Those Closed Doors and jammed a piece of their equipment into one and two large pieces of furniture into the other. They ask you to remove fragile items so they won't break them, but then they invaded that private space anyway and put my items in jeopardy by shoving things into those bathrooms (when there was plenty of room to store them elsewhere while doing their work). And 3) regarding my hardwood installation. I have a step-down living room. The "step-nose" - the piece of wood that is used on the step - is not the same wood as the floor. My floor is maple; the step-nose is stained the same as my maple, but it is not maple but a very roughly grained wood. They ordered a replacement, it came in the same way. The manufacturer does not bother to create a step-nose in the same wood as the floor and apparently nothing can be done about that.”

“Excellent selection of carpet, hardwood floors, laminate.”