Customer Reviews

“AWESOME!!! If it isn't right they will make it right! LOVE MY NEW FLOORS!! Thank you Rock Bottom Carpets!! Installers Todd and Clay were the bomb! Big thank you to the manager Mr. Mark!!! Thank you thank you thank you!!! Would definitely recommend RBC off Bob Wallace!”

“AWESOME!!! If it isn't right they will make it right! LOVE MY NEW FLOORS!! Thank you Rock Bottom Carpets!! Installers Todd and Clay were the bomb! Big thank you to the manager Mr. Mark!!! Thank you thank you thank you!!! Would definitely recommend RBC off Bob Wallace!”

“I was skeptical at first based on the BBB comments and reviews I saw. We decided to still try it out based on the competitive pricing and the installation timeframe. They did an amazing job. We carpeted two bedrooms and put wood laminate in the office and the guys who installed them were amazingly good. They were clean, well experienced guys. Paul kelley was the installation guy accompanied by klein. I would recommend rock bottom carpets to anyone if they keep using pro guys like the two who did our stuff.”

“Absolutely great looking and installed final product! And the employees who did the install were very kind.”

“I would absolutely use them again. I went in on a Thursday just before closing and our installation was completed the following Tuesday. I had gotten a quote from Lowe's and Home Depot and both were at least 2-4 weeks out and about $400 more expensive for lower quality products. I got a great deal from Rock Bottom Carpets on a quality carpet and with the money I saved was able to afford the best padding offered. Mark and Raj were such a pleasure to work with. They didn't pressure me to purchase anything and answered all my questions about the products. Raj helped me find the best carpet to fit our budget and needs and Mark was quick to respond to any questions or concerns that we had. I'm not sure why anyone would choose to not support their local businesses especially when they provide better products and services.”

“I wouldn't use them again. They came and installed and left a bit of a mess. Then when I vacuumed for the first time, my vacuum caught a "nub" they had not trimmed and the carpet ran. They came and put a new piece in which was darker than the original carpeting. Also, I noticed a dark spot after they left, it felt stiff like glue. I called and they were supposed to send someone out to look at it but never did. Ok, the mgr called and came out today. They are going to try to remedy the situation. So, that does give them major points and if they do a good job, I would certainly reconsider using them again. Good customer service goes a long way in my book. They came out today (a mere week after the mgr called and came out) and relayed the hallway, without piecing it this time. Everything looks good, like it should have the first time. But, I am pleased and would recommend them.”

“The best place to buy flooring in Huntsville. I have been so pleased with the service that I have recived from this company. They have always taken care of me and always have completed everything as promised. You will not find another retail store that gives you better customer service than Rock Bottom Carpets. I want EVERYONE to know how GREAT they are and I will tell all of my friends and family to buy their flooring from them”