Customer Reviews

“Nice work.. Good customer service.. Good price.. There was a misunderstanding in communication initially with additional work that came up on the job site and I was disappointed with experience. (I had review explaining my frustrations earlier) But Mo (manager at Troy location) had a word and resolved my concerns. I appreciate the way they handle customer concerns. I am really happy with the work done, pricing and service. Work Quality is excellent and I definitely recommend this place.”

“This is my first online review ever. We purchased carpet for our whole house from Metro Carpet and it was an awesome experience. Sam was very helpful and got us exactly what we were looking for. We had shopped around and the price we got was far less than Lowe’s, Home Depot, and other carpet stores for the same carpet so we did our whole house versus the 3 rooms we were originally going to carpet. The installation was perfect. Ali, the installer, was very accommodating and easy to work with, and unlike all the other stores we shopped at, installation was only 2 weeks after purchase versus 4-8 weeks with everyone else.”

“Excellent”

“Excellent experience! From the moment going into the store, they took the time to help me go through numerous color options that also fit my budget. The installation crew were polite, efficient, and very personable. I was impressed with their speed and quality, especially the flexible corner-round they installed around my fireplace.”

“We have nothing but great things to say about Metro. Everyone we dealt with from sales to installation were fantastic, very professional and polite. Our floors look amazing, they did a fantastic job. Would highly recommend them.”

“The fellow who waited on me showed me the vinyl tile. I wanted it for a project. He was very helpful and even carried it to my car for me. Thank you so much! I will be back because I will need something for my basement floor where it was dug up for replacement of sewer pipes.”

“The Farmington Hills Metro team was outstanding! Hands down the best customer service I’ve ever experienced in my many renovation projects. Our floors were on back order for 6 months and Ali and his team kept us up to date every week. Not only that, when my husband and I were contemplating whether or not to wait for the floors we chose, they kept their doors open late and brought samples to our home to help our decision making process. When the floors did arrive, slightly ahead of the initial delay, the communication, professionalism and timeliness of the project was seamless. The job was 3500 sq feet which included demo, self leveling, cleaning etc etc , and was done impeccably and AHEAD of schedule. Our floors are outstanding in both quality and install and we are so grateful to have chosen Metro to do the job!”

“We had a great experience with Metro Carpet and Floors. Not only is their pricing competitive, but they helped us find comparable carpet in stock that enabled us to get new carpet in two weeks, less than half the lead time of a competitor we also considered. Everyone we worked with was friendly, efficient and skilled. We love our new carpet and appreciated the excellent customer service! We will definitely go back to Metro Floors for our next project.”