Customer Reviews

“Sales person very helpful answered all my questions”

“I had the pleasure of doing business with Marshs Carpet and it was a breath of fresh air dealing with them. I had originally gone with Empire carpet without checking around first and they wanted to charge me 2 thousand before discounts for a single bedroom and I had to move my furniture and remove the old flooring myself. Then I checked with home Depot and they wanted about the same to do my entire upstairs and master closet during their special which was free installation and free stairs. Seemed like a great deal until after I moved all furniture downstairs myself and they showed up and decided the job was too much work and left. They scheduled to come back again and then call me the day before and cancel and try to reschedule again. After the nightmare of false promises I lost all trust in that home Depot would come out a third time and checked around for a local independent and stumbled across Marshs as it was less than a mile from work. They were very professional and no pressure helped us find a carpet under budget in their clearance carpet. However the next day we changed our mind and went with a special order carpet that was nicer and appeared better quality than what we were getting at home Depot originally. Because we had already removed all the furniture the person helping us bumped us up to a better padding and they were able to come out that weekend still. The people that came were very friendly and did a amazing job. I can not tell where any of the seams are and they ended up working late into the day to make sure the job got finished. My wife wife and I were so impressed we gave the workers a very large tip In the end they delivered what they promised and finished the job as promised which I can't say for home Depot. They ended up being cheaper and better quality despite home depots discounts and promotions. I would highly recommend them to anyone looking to replace their carpet and always tell my friends that are looking to replace carpet or upgrade flooring.”

“We went with the 1.99 instal special that ended up being a nightmare due to the quality of the product being half gloss and half flat. The installers noticed it and pulled up half the house that they had already installed to get consistent product. Days later, same issue. It was not Marsh's fault but they upgraded any and everything to make it right and even gave us an upgrade on better quality at cost. When I first started looking at their selection, there higher quality floors were over my budget. It actually made me sad because it really looks great. All in all, a little headache, but the upgrade at cost was IN my budget so now I have amazing floors that I wanted in the first place. Mr. Marsh personally dealt with my wife and I on the issue so they stay true to the fact that they are family owned and ran. Will use them again and highly recommend their Elk Grove store.”