Customer Reviews

“In selecting a store to replace the carpets in my home, I felt that better service would be received from a local company rather than one of the “big box” stores. Thankfully I correctly chose Mallary because, after installation, I noticed that the Mohawk carpet in one of the rooms had a slight color defect. Mallary promptly responded to my complaint and informed me that, under the Mohawk warranty, the carpet would be replaced not only for the room with the defect but for all rooms with the same carpet should I select a different style. The Mallary staff, including the installers, that I met are very courteous, cheerful, helpful and, from the information on the “Who We Are” section of their website, extremely experienced. I could not be more pleased with my new carpet, its installation, and the service I received.”

“I had a great experience buying my floors from Mallary! I would highly recommend this business!”

“I had a great experience buying my floors from Mallary! I would highly recommend this business!”

“My family has been a customer of Mallary for years! Everyone at Mallary is always helpful and there for any questions you have. We first learned about Mallary when we had a flood in our NEW home, at 3 am when we couldn't get any other companies to come and help for another 48 hours, Mallary was ready to help! They showed up right away and also took care of us after the water was removed and floors dried. We purchased new carpeting through them and now use them to clean our carpets and furniture! We couldnt imagine going anywhere else for our carpet needs!”

“When a consumer calls in to request an estimate, we will generally ask several questions to determine the needs of the customer. If we have not measured the home, it is customary to make such inquiries. We will ask if you have already received other estimates, this is to determine if you know the square footage, as this is the information used to provide a phone estimate. We would never attempt to block other companies from providing estimates, quite the contrary; we encourage our customers to obtain other estimates. This gives you, the customer, the satisfaction that we are giving you the best deal. Our ideal customer is a well-informed customer. The best way to do this is to provide our customer with the tools to accurately compare like products from several companies. We listen to you, our customer, and try to provide the best flooring solution for your needs. We apologize that you did not find this to be a pleasant experience. We try to ensure that everyone who contacts us has an enjoyable experience, and would not hesitate to call on us again in the future.We have been satisfying customers throughout Maryland for over 25 years. In fact, 95% of our business is through repeat and referred customers. Our reputation has been built on quality and trust which enables us to continue to provide quality products and superior service to all of our customers.Mallary Admin”

“When a consumer calls in to request an estimate, we will generally ask several questions to determine the needs of the customer. If we have not measured the home, it is customary to make such inquiries. We will ask if you have already received other estimates, this is to determine if you know the square footage, as this is the information used to provide a phone estimate. We would never...”

“In selecting a store to replace the carpets in my home, I felt that better service would be received from a local company rather than one of the “big box” stores. Thankfully I correctly chose Mallary because, after installation, I noticed that the Mohawk carpet in one of the rooms had a slight color defect. Mallary promptly responded to my complaint and informed me that, under the Mohawk warranty, the carpet wouldbe replaced not only for the room with the defect but for all rooms with the same carpet should I select a different style. The Mallary staff, including the installers, that I met are very courteous, cheerful, helpful and, from the information on the “Who We Are” section of their website, extremely experienced. I could not be more pleased with my new carpet, its installation, and the service I received.”

“In selecting a store to replace the carpets in my home, I felt that better service would be received from a local company rather than one of the “big box” stores. Thankfully I correctly chose Mallary because, after installation, I noticed that the Mohawk carpet in one of the rooms had a slight color defect. Mallary promptly responded to my complaint and informed me that, under the Mohawk...”