Customer Reviews

“Update: They have called and answered all my questions, they also apologized and explained training new employees etc. Someone is coming to look at the spots on the floor and address any other concerns. I appreciate their effort. (Kenny came by and did a great job helping touch up spots and answering questions. We appreciate it.) still can’t get anyone to call me back. I wanted basic info on our flooring (cleaner, stain pen, etc.) Our new “hardwood” floors are not that great. Maybe the realtor gave us wrong info on type of flooring. Dents super easy, it doesn’t take much at all to leave a mark. Odd places where it almost looks faded or there is glue or something from installing. Whatever it is we cannot get it off. I would have just appreciated a call back. I paid extra for the flooring and just want to keep it looking “nice.” Maybe they can answer questions on my review.”

“Incredibly pleased with City Tile. They are very communicative and willing to go the extra mile. They worked on replacing my kitchen floor after a dishwasher leak and completed the task rather quickly. Then they returned to repair my daughter's carpet at her doorway without a second thought. The gentleman just happened to be in the area and said he would stop by to make it easier and so I wouldn't have to schedule an appointment. Super friendly folks. If you need to speak with anyone please make sure it's either Mel or Thayne.”

“Great selection. Prices are ok. A certain staff member I think was having a bad day ,so I won't bring that up but you've gotta give these guys a try. You won't be sorry”

“Took care of our issue. Thank you.”

“Great experience. Kiersten was very helpful and made everything from start to finish, easy. Highly recommend City Tile.”

“Easy and great experience from start to finish. Kiersten was great to work with. I higher recommend City Tile.”

“My husband & I want to thank Kevin & City Tile & crew for the beautiful carpet, we were very pleased with the service from start to end. Thank you all so much! Mark & Melissa West”

“Randy repaired a warranty request for my carpet. He did an excellent job. He is very knowledgeable, professional and provided great customer service.”