Customer Reviews

“Great deals and fantastic customer service. Just stop by and see RAY”

“replaced bedroom carpet with hardwood; price was reasonable; workers were professional and did an ex excellent job; I would hire them again”

“The staff was very professional and courteous. Kevin was very personable and took all my needs into account. They provided excellent service in a timely matter. And the quality of their products is outstanding. I will definitely be going back to Carpet and Floors Market for my next home improvement.”

“Huge showroom and excellent customer service!!!!”

“Had major work done by Carpet and Floors. They put granite counter tops on a nd ceramic tile back splash on my walls,also they installed carpet in my game room. The work done was superb. Ray is an excellent business man and is a very good man. He went out of his way to accommodate us, very personable. His workers are hard working and do excellent work. Would definitely hire Ray and his workers for future work. I give him 5 stars plus!”

“I appreciate the fact that Ray and his entire team continue to provide outstanding customer service (as this has become a rare thing to find these days). For starters, I plan to come back and turn the 4 stars into 5, but I am waiting until I can get some carpet remnants to the store so that Ray can have them bound for me. My experience was overall great, but there were some issues with the carpet and, unfortunately, I assumed it was something I would just have to live with. Luckily, I decided to contact Ray and express my concerns. He personally came out to Virginia to my home and addressed every concern I had. There was a factory defect with some of the carpet and, as a result, he took photos, contacted the manufacturer, and had every piece of carpet replaced. Additionally, he had his technicians replace the padding on my stairs so that it would give it the more defined look that my wife and I were looking for. All of this was done faster than I ever expected and was at no additional charge (Ray truly cared that my wife and I were not just content, but that we were "happy" with our new Carpet). As for the previous posts that imply Ray cannot speak English that is just insulting and inaccurate. It saddens me that someone would take the time to write false information that in no way benefits someone who is looking to find a place to buy flooring. So far any issues I have had were resolved and can only be considered issues because I didn't bring it to Ray's attention sooner. I will post again and provide feedback as to how it went with having my remnants bound (again at no additional charge to me).”

“Would recommend to family and friends should they ever need carpet or flooring.”

“I have used Ray several time for my floors. He is polite and helpful and always willing to go the extra little bit to make me happy. I would recommend him to anyone.”