Customer Reviews

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S P avatarS P

Jul 2, 2022

After water damaged our flooring, Craig assisted us with our second kitchen floor: Olde World by Provenza in Desert Haze. It turned out better than we could imagine. RUSS & his crew installed the flooring with such precision & attention to detail. We are beyond happy with our new & improved kitchen flooring!

Jul 1, 2022

After being your customer I am taking the time to thank your workers and Rosie for the job very well done. Rosie took the time to get the samples to my Wife in Bellbrook where she is in rehab after a fall. The crew worked all day to complete the job with three kinds of flooring. EVERY RUG AND PLANKING LOOK GREAT. THANK YOU!!!
Katey Pomante avatarKatey Pomante

Jun 12, 2022

Posting on behalf of Donna and Bill Bye: We had our entire house (2800 square feet) carpeted by perfect floors. It looked great. We have no kids, it is very gently used. After about a year and a half, in the middle of our master bedroom the carpet started to lift and buckle. It went across the entire room. Covid hit and we just waited until we felt safe having Perfect Floors fix it. I called our salesman Matt and he referred us to someone that could fix it. He acted like we did something wrong to cause this. My husband and I have sent MANY people we know to Matt for flooring needs. The carpet got worse. It was raised up to the point of it being a tripping hazard. Obviously this was something that went wrong with installation because all of the other rooms were fine. I called Matt last week to talk to him about this again. He had every excuse he could come up with why he couldn’t send one of his installers out here to fix it. He said to call the guy he recommended and it will cost minimum of 150 dollars. I reminded him again how many thousands of dollars we spent originally and also the continued business we have referred. No customer service from him. He said why did you wait to get this fixed? I said because of Covid. He basically said that was ridiculous. !!!!! I finally could not take his poor attitude and lack of customer service any longer and hung up. We found someone to fix it , it took 20 minutes and looks great. We will NEVER deal with Matt at Perfect Floors again.
Stetson Shamoon avatarStetson Shamoon

Jun 3, 2022

steve was very helpful through the whole process great sales rep and great business at perfect floors
Denise Ward avatarDenise Ward

Jun 2, 2022

After spending a few months perusing through the various local flooring stores, we selected Perfect Floors because of their customer service. These days, customer service is definitely not what it used to be. So when we met Steve Jones, he was a breath of fresh air. Steve is a down to earth, genuinely nice salesman, who was not pushy, and who truly understood our unique flooring situation. At the end of the day, when it comes to making a sale, customer service always wins. Thank you Steve, and thank you Perfect Floors. And thank you to John Boden for his meticulous installation. We could not be happpier. Customers For Life.
Harold avatarHarold

May 27, 2022

Steve set us up with the latest Pergo floor product which turned out to be a great looking floor.
Diane T avatarDiane T

Feb 20, 2022

We purchased Shaw vinyl plank flooring and carpet through Costco's membership program. The products were purchased and installed by Perfect Floors. We could not be happier with the products and the people. There was a supply chain delay in receiving the vinyl, but we were always notified and given the chance to change or cancel our order. In the end, we are very happy that we stayed with our original choice. The sales staff came to our home to show us flooring choices, sent us samples and answered all our questions. The installers were very meticulous about their work, very professional, and nice guys. Thank you!
Caitlin Stanley avatarCaitlin Stanley

Dec 4, 2021

We've gotten carpet from this company three years ago and Bob and Luke we are original installers. They were very friendly, professional and did a great job. Unfortunately as a result of water damage we had to replace the carpet again. Bob and Luke were our installers again and were just as great as the first time. They went above and beyond and even moved our couches back for us without us even asking. We really appreciate their hard work and attention to detail.