“Lemco was great to work with. Casey was the sales rep we work with and he was very responsive to us regarding product options as well as questions on how to install since we did the job ourselves. Highly recommend.”

“Great product and professional installation. Definitely recommend!”

“Worry free customer service, product and installation. We ordered through Costco and they gave us the best price as well as peace of mind. I had to reschedule numerous times and they never fussed or penalized my last minute schedule changes. Five stars well deserved.”

“***Update 3/16/2023 Lemco has fixed the problems we had with our flooring by replacing carpet and the section of vinyl we had scratches on. We are satisfied with the flooring. Changed from two to three stars. I can not recommend Lemco or Costco for flooring. First, flooring replacement has been huge expense for us and we have been saving for years to afford it. We went through Costco because they say they stand behind their products, apparently this applies only to products in stores and not their services. We were replacing flooring in approximately 2,200 sq ft of our home with carpet and luxury vinyl planks.We changed our mind on the color of flooring after they had ordered it and were very kind to help us with that. Casey did explain that during Costco flooring promotions they are very busy, which is understandable. The first problem we faced was getting the vinyl installation team to actually show up. We had taken multiple days off work and they were no shows on two separate days with no word to us that they had decided not to come. When the they did show up, the 20 something installers were ogling my 16 y/o daughter while they “worked.” I finally made her leave. It took over two weeks to complete the vinyl install because they were very intermittent on showing up and how much time they could spend each day (I get it, good help is hard to find.) The carpet team showed up the day they were scheduled and worked quickly and efficiently. Once the install was finally completed, we were happy with the floors…for about 6 months. That’s when we noticed scratches starting to appear and the carpet began to become matted. Casey came out (not an easy guy to have answer a text) and he agreed that this shouldn’t happen. They agreed to replace the carpet and let us choose something different if we wanted. They sent Shaw flooring representatives out to inspect the scratches and they concluded that it was normal wear and tear. We had placed 3 types of floor protectors on the bottoms of all our chairs to protect our investment but, the floor has scratches anyway. Casey suggested we split the cost of replacing the parts of the floor that were damaged. My thought was that we’d be in the same position in another 9 months which didn’t sound appealing so we asked for a portion of a refund. They agreed to refund $1,000 (of the $13,000.) We decided on the replacement but the last text in March of this year has still gone unanswered. So here we are at the end of July, 3 three years later and none of those things have happened because we can’t get Casey to text us back. We prefer text so we can keep records of what has been agreed to. Lemco has very nice people working for them, Casey is a very nice and personable guy and in the beginning, he tried to get our concerns taken care of. I get that we have been a giant thorn in their side but, this all could’ve been solved years ago if better communication was part of their business model. Last two pics are matted areas vs non-matted. Two stars instead of one is because they are nice. Update: I have been told they are using another vinyl installation team.”