Customer Reviews

“We love our refinished floors! The team was very professional and did an excellent job!”

“Ryan and his crew did a great job on our project from start to finish. Ryan explained our options and helped us to decide how to do our new floor and repair some older damaged floors. His crew was professional, clean and courteous and very accommodating. We are delighted with the results!”

“Ryan and Jenna and their team at Definitive Designs provided a first-rate customer-focused experience from start to finish. Their advice regarding our flooring project was invaluable and at no time did they push a particular product or service or chase us up constantly to make a decision. The price was fair and reasonable and the costs transparent. Tobin and Troy who did the actual installation work could not have been more courteous and respectful of our needs and went out of their way every day to minimize the inevitable disruption associated with a project of this scale. Moving our heavy furniture around the house every day could not have been easy. We're very happy with how the process went and how our floors turned out in the end and we have absolutely no hesitation in recommending Definitive Designs. Not only are they an honest and approachable local company but they are, in our experience, a far better option than the big-box stores.”

“Ryan, Jenna and their team are just awesome and professional. From the catered high quality product to their customer service to the hardworking installation team...this was a fantastic experience focused on the customer needs and open communication. I really appreciated how everyday after work there was a clean up of the work area. The guys were so respectful and courteous as we lived in the home during the installation. Ryan's and Jenna's passion for hardwood floors shines through in how they run their business. This business is an awesome asset for Tucson! Our floors are amazing!! Thank you for everything.”

“120-year old floor refinishing in old Bisbee: We couldn't be happier with the job that Ryan and his team performed in completely transforming the original wood flooring in our 120-year old Bisbee home. When we bought the home, the 1400 square feet or so of wood flooring was in pretty bad shape. It was extremely rough, dark, and discolored, and had many damaged areas and soft spots. In addition, half of the main level had been replaced with the old Bisbee high school basketball flooring, and there was a stark color difference with the other half of the flooring. Further still, about half of the flooring in the master bedroom was original (painted) wood, and the other half was plywood boards laid over deteriorated floor joists. Because of this, the master bedroom was carpeted to cover the plywood, which was rather sad, as the master bedroom was the only carpeted room in the house. Ryan and his crew used their modern "dustless" floor sanders to reveal the beauty of the original flooring. His investment in this equipment saved us the major pain of having the entire house covered in dust, which was hugely appreciated. In addition, they made many repairs to areas that had been damaged over the years. Most amazingly, Ryan was able to sandwich the deteriorated master bedroom floor joists and install new planks that very closely match the original flooring. Ryan stained the entire floor so that it all matches beautifully, and finished it with a gorgeous matte finish (note the photo was taken just after application of the finish, so it looks shiny, but dried matte). It is nearly impossible to find anyone to refinish an old Bisbee floor, but Ryan and his team were willing and able to commute from Tucson for the nearly 2-week-long job. We can't express how appreciative and happy we are with the work, and highly recommend Definitive Designs for any old-house, wood-flooring restoration work. Huge thank you to Ryan, Jenna, and the Definitive Designs team.”

“Jenna & Ryan Norris run a great business! Friendly, helpful & so much better than the big box stores. They offer a great selection of hardwood flooring, help with design and hands on installation. I strongly recommend this local home owned store for your flooring needs.......dale”

“Absolute professionals from start to finish. Installation crew in particular. Highly recommend.”

“Ryan and Jenna provided fantastic customer support and great work! I really appreciated how they dealt directly with my insurance company for the claim (all wood floors had to be refinished to match because of a repair for damage on one area of the floors).”