Customer Reviews

“A great place to go to for all your Flooring needs!”

“I have been dealing with Custom Floors for over 5 years now. As an interior home remodeling contractor, this is the only place I take my clients for any of their flooring or tile needs. The staff are very knowledgeable about the products they offer and always go that extra mile. They do an awesome job assisting me with putting everything together for my remodeling projects. My clients and I always have a fun, positive and productive time at Custom Floors.”

“Prompt and courteous service. Professional and affordable too.”

“We have been going there for years and always coming back if we need flooring. Excellent selection of different floor types and the owner Michael and his family are very professional and efficient. Also always willing to help you decorate your home. Definitely stop by.”

“Custom Floors did an amazing job installing my wood floor. They were a pleasure to work with, the staff is very knowledgeable and helpful!”

“Custom Floor did an amazing job installing my wood floors. They are very knowledgeable and helpful. The installer did a beautiful job. Highly recommend.”

“Update: I was charged $997 to be exact, only $3 less than $1,000 to remove the spindles. If you don't have a copy of the purchase order anymore, I do and would be happy to share it with you. I had hardwood floors re-stained and re-finished, and new hardwood flooring installed. They did a great job in the LR/DR, the new color stain I chose came out beautifully - they did a great job retaining the previously finished floors. They removed the old staining in 2/3 of the powder room, and left 1/3 of the bathroom floor with the old stain still showing a lot. It looks like there's something wrong with the floor. There were a lot of bubbles in the poly and stain in the new hardwood flooring in other rooms and on the re-finished flooring. I called the owner during the process to let him know; he said the bubbles were temporary and that they would be removed with the final coat of poly. The bubbles were still there after they were done. When I called the owner to come see it, his response was "well, the whole room will have to be redone" (which made sense because I realize you can't just sand and re-stain spots here and there. And then I never heard from him again. He also took advantage of my being at his mercy to remove the staircase spindles. (I had no one else to remove them so they could do the stairs.). He didn't want to do it either, and charged me $1,000 just to do that. They were very accommodating to my schedule and to working with the painter's schedule, which I appreciated very much, and only missed a few days being there when they were supposed to (it was over the holidays). Fortunately, the painter was very accommodating to the flooring guys sudden schedule changes. Overall, I'm pleased with their work, but I'm very unhappy with how the powder room looks.”

“Leslie and Mike and their installers were great to work with. I had fallen in love with a shower tile that turned out to look totally different from the sample when it was delivered in boxes! Leslie spoke to the vendor and returned the whole lot then took me with her to the distributor to pick out an alternate tile. 2 days later we were back on track for the installation. My kitchen backsplash was a nightmare to figure out because my countertops were just a few shades off white...again, we searched and I found a perfect solution! They all are professional and accommodating to work with and I am a well satisfied consumer!”