Customer Reviews

“Carrie Lau greeted us at the entrance of Bougainville Store and carefully listened to our need for new flooring. She went over the pros and cons of many products. She was very knowledgeable and easy to work with. She treated us more like a friend than just another customer. She even remember many details of our needs when we returned a few days later. Great service and not "pushy" to make a sale.”

“We are very happy we found this place! We are living in the mainland right now, and we have been looking for a different LVP for a house, there wasn’t too much of a selection there, so we decided to check here in Hawaii while we’re here visiting, Rick was our sales person, and helped us out so very very much! He was able to help us and put us in touch with different suppliers in the mainland and actually helped us pick out the LVP that we’ve been searching for! he was very friendly courteous and no pressure at all. Next time we build a house in Hawaii, these guys are are people thank you to Rick for all he’s done. ”

“We shopped all around for the right flooring product and the right person to help us with our new home. Trevor was very knowledgeable, patient, honest, truthful, and passionate in his way of helping us decide on exactly what we wanted. This was a big decision for us and he made it easier on us. We are very happy with our new floors. Thank you Trevor!”

“Carrie was so awesome. We have gone to other carpet stores and Carrie gave the best service we have ever gotten. Very personable and made us feel welcome the second we came in. Amazing job!”

“As a flooring pro, it’s nice to work with a great company, Tasi was very responsive and the girls, Jen and kaiyn, were great to deal with also. Mikaia(?) did great even though he was the only warehouse guy there. Got both pallets loaded up, and it was a tight squeeze.”

“Great customer service, very knowledgeable!”

“Great customer service and carpet selection.”

“Debra was very nice and knows how it goes so made us easy to put first time putting flooring our place. More pricier than home Depot or laws but quality is very good. We are very happy with Thier service and product and glad we went here”