Customer Reviews

“We had a great experience with Bell’s. We purchased engineered hardwood for our upstairs and carpet on our stairs. Carol was very helpful for deciding what materials we needed. Jason and team did an excellent job during the install. We love our new floors and everyone went above and beyond to make sure we had a great experience. Definitely recommend Bell’s!”

“I am a repeat customer of Bells for a reason. After purchasing two area rugs we had our upstairs carpet done with Karastan wall to wall. The sales team were excellent and the installers were professional and courteous. Highly recommend.”

“Bestest”

“Bestest”

“In December 2020, we had Bell's change flooring on 3 stories of our 4 storied house--BIG JOB! Such a STRESSFUL & AGGRAVATING experience!! But let me tell you why we gave them 4 STARS!! We got Mohawk Luxury Vinyl Revella (NOT scratch -resistant as advertised) for the 1st floor & Mohawk Smart-Strand carpet (AWESOME) for the 2nd/3rd floors. Truthfully, we had a horrible experience w/the vinyl installation was a HORRIBLE experience!! Not counting the delay when one of the installers brought COVID into our home, there were many instances of damage to our personal property during removal of the old floor & to various new laid boards (~3mth install). Carpet installation was another team--2 day install---FABULOUS work!! But the light in the storm was Ms. CAROL DYKSTRA!! An amiable angel of professionality, integrity & compassion! She was always ready to come on site when we called. She worked hard to correct problems were she could. And in the end, she provided discounts on our final bill that made us feel heard & valued. This company has had great reviews in the past & maybe COVID complicated their usual standard? A BIG "THANK YOU" to Ms. Carol, who made 2 stars worth of difference.”

“In December 2020, we had Bell's change flooring on 3 stories of our 4 storied house--BIG JOB! Such a STRESSFUL & AGGRAVATING experience!! But let me tell you why we gave them 4 STARS!! We got Mohawk Luxury Vinyl Revella (NOT scratch -resistant as advertised) for the 1st floor & Mohawk Smart-Strand carpet (AWESOME) for the 2nd/3rd floors. Truthfully, we had a horrible experience w/the vinyl installation was a HORRIBLE experience!! Not counting the delay when one of the installers brought COVID into our home, there were many instances of damage to our personal property during removal of the old floor & to various new laid boards (~3mth install). Carpet installation was another team--2 day install---FABULOUS work!! But the light in the storm was Ms. CAROL DYKSTRA!! An amiable angel of professionality, integrity & compassion! She was always ready to come on site when we called. She worked hard to correct problems were she could. And in the end, she provided discounts on our final bill that made us feel heard & valued. This company has had great reviews in the past & maybe COVID complicated their usual standard? A BIG "THANK YOU" to Ms. Carol, who made 2 stars worth of difference.”

“I called from Illinois looking for a certain flooring. Sales rep, Jennifer, said that the product I was looking for was unavailable but took the time to look up another product that was almost identical and helped me immensely....if I lived in North Carolina I’d be shopping at Bell’s Carpets!”

“We came in on a busy Saturday. We were lucky enough to be greeted by Fred. He has years and years of experience and was very friendly and patient. He listened carefully and asked lots of questions. In the end we found exactly what would work for three areas we needed to cover. In this time of Covid and weeks and weeks to actually get what you ordered they were a breath of fresh air. Two weeks. Delivery guys were great. We will enthusiastcally refer them any time we have an opportunity.”