Customer Reviews
Back to Baila FloorsAug 8, 2023
“We hired Michael Pinnock to replace our kitchen floor with new tile.
After visiting several other tile stores without much luck, we met Michael at Baila Floors. Based on samples of our birch cabinet doors, countertop and backsplash materials, kitchen paint, along with pictures of the overall kitchen space, he quickly narrowed down our choices to three viable possibilities. He then came to our home where we agreed that one of the three worked perfectly. He provided a detailed estimate that was competitive with others.
Once we approved the plan, he ordered the tile and hired and managed the team of skilled tile installers. He researched and located pre-finished birch boards to replace our toe kicks. He helped us select a suitable grout color. He made sure that the work was done to his high standards and ensured we had extra tile on hand at end of the project.
Michael was a pleasure to work with. He was always professional. He was determined to make sure we were happy with the final results.
We have since received complements on the finished product.”
May 2, 2023
“Michael was fantastic to work with. He has a wonderful showroom. The work his team did on the new floors in my kitchen and bathroom was of superior quality. I cannot recommend him more highly. And by the way, he offers far more than flooring. He can do complete kitchen and bathroom remodels too.”
Apr 27, 2023
“Michael is so fantastic to work with! True to his word, a great communicator, very knowledgeable and extremely helpful. I’d work with him any day!”
Nov 8, 2022
“Thank you for the quality work you, and your crew, did on carpeting our 495 Canyon Oaks Drive F condominium, in Oakland. I appreciated your honesty and professionalism, and will recommend you, and you company, Baila to others. With sincere best wishes for your continued success and happiness. ”
Dec 21, 2021
“Michael helped us choose stairs, hardwood floor and carpet that we liked, which was also readily available as well as affordable in this current environment of extreme backorders. He was prompt, responsive and kind throughout the entire process. I highly recommend reaching out to Michael at Biala Floors for any flooring needs.”
Aug 19, 2021
“Michael is very knowledgeable and has a can-do attitude for the specifics of our flooring job. He knew the product that best fit our requirements. When problems came up, he stayed in touch and remedied the situation quickly.
This is a good locally owned business!”
Aug 9, 2021
“The Baila Floors team is always professional, knowledgable and very hard working. Michael Pinnock really tries to adjust when things don't go as planned.”
Aug 4, 2021
“Michael is a true pro - we were in a time crunch with a new baby, family visiting and another company who left us hanging. Michael came to our house to take a look at the floors and provide options and educate based on some of the challenges of our uneven floor.
When I spoke to him on the phone and in person, I got the immediate sense of his expertise without him having to tell me his experience. He will be my first call anytime I need to replace, repair or install new floors.
Thank you,
Daniel”