Haleigh Goetz avatarHaleigh Goetz
5.0
 

May 5, 2021

My husband and I bought a condo that needed its carpets ripped out (and burned!), and we were so, so lucky to find Jim at Alpha. Not only is he such a nice person to be around, but he’s intelligent, quick, and fair. He was able to quote me on the phone almost exactly what he measured out in person, and he always answered my questions and was quick to reply. For all of our homes in the future, we’ll definitely be using Alpha. You should, too!!!
Sylvia Min McCray avatarSylvia Min McCray
5.0
 

Mar 21, 2021

I hope you take the time to read this, because Jim and Alpha Carpet/Flooring deserves the recognition. I cannot say enough great things about this company and that's primarily due to the owner, Jim. I purchased an older home requiring some updates to both carpeting and hardwood flooring - can I first say how much harder it is to find a contractor who will take care of both than I thought it would be? Ultimately, my husband and I spoke with 6 different contractors. Why did Jim stand out above the rest? Most everyone I spoke to took the attitude of "whatever you want, we will do" but I am not an expert and we really needed someone who would be patient to help talk through options. Everyone else made me feel so rushed and some even came off a bit annoyed when I did not know exactly what I was in the market for... Where all other contractors I spoke to limited our first phone call to 5 - 10 minutes, my first call with Jim was phenomenal and lasted about half an hour! He first asked what we were hoping for and ideas we had in mind, then he asked more probing questions to better understand our lifestyle to ensure that we were thinking about the right materials that would fit our needs and be sustainable. Throughout the process, I felt I was well taken care of...he never once came across taking advantage of our lack of knowledge of the process and was honest about all the good and the "bad". His overall communication is amazing. We were not living in our new home during the job and Jim gave me updates every day and sent me photos and videos. And I KNOW he had other clients...but I always felt like he only had time for us because his responsiveness was tremendous. Since we did carpet and unfinished flooring, Jim estimated the job would take 14 days before the hardwood floors would be safe for furniture... And that is the exact schedule they followed! I am so happy with the crew's work, but Jim's level of service really is what makes everything shine. And finally....we of course LOVE the new carpet and hardwood floors.
Kelly Quentin avatarKelly Quentin
5.0
 

Feb 23, 2021

Jim and his crew came through for me in a last minute situation for a new purchase. He was great with communication and they did an EXPERT job! Thanks!
Jennifer Appleby avatarJennifer Appleby
5.0
 

Feb 19, 2021

This is my second time using Jim and his team for flooring. We installed carpet before we moved out of our previous home and now hardwood floors throughout our main floor in our new home. Excellent communication throughout the entire process, from quote to purchase to install. The quality is amazing and the floors look beautiful in our new home. I am a lifetime customer and 100% recommend!
Jennie Appleby avatarJennie Appleby
 

Feb 19, 2021

This is my second time using Jim and his team for flooring. We installed carpet before we moved out of our previous home and now hardwood floors throughout our main floor in our new home. Excellent communication throughout the entire process, from quote to purchase to install. The quality is amazing and the floors look beautiful in our new home. Best service around! I am a lifetime customer and 100% recommend!
Peggy Emerich avatarPeggy Emerich
5.0
 

Feb 2, 2021

Jim and his team of installers did a beautiful job. I just finished painting all the walls the day before installation and not one mark was made! That means everything to me. Plus the carpet is beautiful
Amanda Pleasant avatarAmanda Pleasant
5.0
 

Feb 1, 2021

We moved into a new home and needed new carpet in all of the bedrooms. The team was able to find us the exact carpet we wanted at a great price and installed it in less than 2 weeks. They were professional, polite, responsive, and worked around our schedule. We love our carpet, thank you!
Amy Lippert avatarAmy Lippert
5.0
 

Nov 22, 2020

My husband and I are so happy that we found Jim and his stellar team. You won't find anyone more experienced or committed to giving you a top-quality job. Jim sent me a video right after the floors were done and called me *every day* after the hardwood floors were refinished to check whether we'd had a chance to see them yet (we were staying away to let them cure and were nervous even to peak in!); they did an absolutely beautiful job. Jim has been in the business since he was 18; he came up alongside his dad and now works with his dad's old partner, Larry. Importantly, he has also spent years working with his crew, and those are the guys who you have to trust to do the job right. They handled both a beautiful carpet installation for us and a refinishing of all our hardwood. I pestered Jim with every question in the book on environmental qualities of the rugs, stain removal, wood stain options, you name it: Jim never seemed bothered and always seems to have an unflappable, calming, genial outlook that really makes him a pleasure to work with. BRAVO, guys!!!